Existing customers

Manage my current account

Want to dispute a debit card transaction?

If something's not quite right with a purchase you recently made with your debit card, we may be able to help you.

The first step in making a claim is speaking to the retailer to see if they can resolve the issue for you. If you have contacted the retailer and they were unable to assist, we can raise a dispute for you.

Make a change to your account

Did you know you could be able to make a change to your account online? (Terms apply)

We could help you to:

  • Add or remove an account holder
  • Add or remove a third party card holder
  • Add a Power of Attorney 
  • Add a Court of Protection/Scottish Financial Guardianship

Or choose the account you have with us

Still not sure which account you have?

No problem, we'll get to the bottom of this. Firstly, go dig out a bank statement. Yours might come in a letter or it's in online banking, either way, that'll tell you what type of account you have.

Your other option is to log into online banking. From the "Account Summary" page select "Your Account". Just below the mini-statement that expands, select "View account details" and there you'll have it.

Something else we can help you with?