Manage your account

If you're new to NatWest, we'll post your Mastercard debit card and PIN separately within a few days of opening your account. Once your card arrives we'll explain how to activate it.

If you're already a NatWest customer and have recently changed your account, there's no need to activate. You get to keep your existing card and PIN. 

Request a contactless debit card

You will receive a contactless debit card as standard when your existing card requires replacing, or if you're a new customer at account opening.

If your existing card is not contactless, you can request a new card, giving you a quick and simple way to make purchases. Retailer limits apply. 

Freeze your card

If you've misplaced your debit card, or want to stop it from being used, you can temporarily freeze your card to protect it from unauthorised use. You can freeze and unfreeze your card at any time using your mobile app.

Card payment controls

Use the mobile app to simply switch on payment controls to stop your card making certain types of payments:

• Chip & PIN
  
• Contactless
• Online and telephone
• International In-person
• Gambling merchants
  

You can instantly switch these back off at any time in the app.

Go to the mobile app

If you think your debit card or any of your card details, such as your PIN may have been stolen, you should report it to us to avoid the possibility of fraud.

You can now instantly report your card as lost, stolen or damaged through your mobile app. Simply open the app, tap on the account that your card is linked to and select 'Manage my card' to see your options.

You can also report your card by logging in to Online Banking or chat to us online.

Alternatively, you should call us as soon as possible on:

UK: 0370 600 0459 | Relay UK:  add 18001 in front of the number
Overseas: +44 1268 500 813

Once you’ve reported your debit card as stolen, we will send out your new card, which will be with you in 5 working days.

If you have not yet ordered a card reader or your card reader is lost, damaged or out of battery power, you can order a new one in Online Banking. Your replacement will arrive in 3-5 working days.

1. Log in to your Online Banking
2. Select 'Security' from the menu in the 'Using a card reader' section.
3. Select 'Order a card reader'.

We now issue all of our debit cards with features which are designed, in particular, to help our blind and partially signed customers. The features are:

• A notch has been carved out of the side, to help you identify which way to insert your card into a cash machine or card reader.
• The card has a series of raised dots, so you'll know whether it is your debit, credit or savings card. There are 2 vertical lines for a debit card and a single dot for a savings card.
• On the back of the card, telephone numbers have been increased in size by 50%.

You can order a braille plastic wallet to support with reading the card information such as the PAN, Expiry date etc. Please complete the online form.

We’re switching to Mastercard and all our customers will receive a replacement card in new designs. Please visit our dedicated webpage to find out more.

Mobile Banking is the quickest way or you can use Online Banking, write to us or visit a branch instead.

Registered for the mobile app? The easiest way is to navigate to your My Profile page (using the person icon on the top right, and click on manage your personal details). Where you will have the option to edit your address, and follow the on-screen instructions.

Registered for Online Banking?

1. Log in to Online Banking.
2. Select 'Your Details' from the left-hand menu.
3. Choose from one of the on-screen options.

Please note that if you wish to update your address details, our website will give you options to start a chat with one of our agents, give us a call or visit a branch. Please remember to take some form of photographic identification, such as your passport or driving licence with you, along with your active Debit Card and PIN if visiting a branch.

If you use our Mobile Banking app, you can also request a change to your address when on the go via our 'Message Us' feature.  Simply select 'Help' when logged in, and then choose 'Message Us'.

Not registered for Online Banking?

You can change your address in writing by sending us a signed request addressed to a branch. This can be posted to a branch. Alternatively you can visit any NatWest branch - Please remember to take some form of photographic identification, such as your passport or driving licence with you, along with your active Debit Card and PIN. Find your nearest branch using our branch locator.

If something's not quite right with a purchase you recently made with your debit card, we may be able to help you get your money back.

The first step in making a claim is speaking to the retailer to see if they can resolve the issue for you. If you have contacted the retailer and they were unable to assist, we can raise a dispute for you.

More on how to dispute a transaction

If you want paper copies of your online statements for your current account, savings accounts or credit card, you can save and print PDF versions from your Online Banking.

You will get an email when your most recent statement is available.

For help with printing paper statements, you can follow the step-by-step instructions.

1. Log in to Online Banking.
2. Select 'Statements' from the main menu and then 'View, save and print PDF statements and certificates of interest (up to 7 years)' from the 'Your accounts' section.
3. Select the account you want the statement for, and then 'Next'.
4. From the list of available statements select the one you need to print, and then 'View Statement'.
5. Select 'Download Statement (PDF)' at the start of the page.

Want a copy posted to you?

If you find you can't print a PDF statement by following these instructions, or don't have access to a printer, you can chat to our Online Banking helpdesk.

You can check your balance on the go by logging in to our mobile app.

Alternative log in to Online Banking where you can view your balance and statements, make payments, transfers and more to help manage your account. 

If payday is still a long way off and things are a bit tight, an arranged overdraft could act as a short-term safety net.  

Representative 39.49% APR (variable).

How does our overdraft compare? 

A good way to compare the costs of borrowing products is by using the APR, which shows the cost of borrowing over a year.

To apply, you must be a UK resident, 18+ and have an eligible NatWest current account.  Subject to approval. 

Explore our overdrafts

Manage your Direct Debits

A Direct Debit is an agreement between you and the organisation you’re paying, which allows the organisation you want to pay to collect varying amounts from your account – but only if you’ve been given advanced notice of the amounts and dates of collection.

View or cancel a Direct Debit 

You can easily view or cancel a Direct Debit via our mobile app or through your Online Banking. 

While you can’t set up a Direct Debit without the input of the people you are paying, you can view and cancel your Direct Debit directly with us.

You have up until 8.20pm (UK time) on the day the payment is due to cancel.

How to set up, view or cancel a Direct Debit

You can make payments or transfers on the go by logging in to our mobile app. Using your mobile app you can:

• Pay someone new* up to £1000 without a card reader.
  
• Pay saved payees, up to £20,000.
• Create, amend and cancel regular payments.

*There is a maximum of 5 payments totalling £1000 per day. You must be aged 16 or over.

Alternatively log in to Online Banking where you can view your balance and statements, make payments, transfers and more to help manage your account. 

Need more help?

See our dedicated page to find out more about making payments

You can make international payments quickly and safely using our mobile app or Online Banking.

• We don’t charge a fee to send standard international payments using online banking or the mobile app.
• Live rates, so that you know exactly how much you will pay when making a transaction.

Please be aware, the recipient bank may charge fees for international payments.

More about sending money abroad

We want to ensure that everyone is aware of their account terms, rates and charges so we've gathered all the important information for your NatWest current account in one place.

All you need to know about your accessible Visa or Mastercard Debit card with contactless.
Accessible Visa Debit card with contactless User Guide (PDF, 82KB) 
Accessible Debit Mastercard with contactless User Guide (PDF, 193KB)

All you need to know about your accessible Visa Debit card.
Accessible Visa Debit card User Guide (PDF, 78KB)

All you need to know about your Savings Account card. 
Savings Account Card (PDF,141KB)

Make the most of your Premier Visa Debit card. Simply choose your Premier account to see your benefits.
Premier accounts

Take a look at our guides on budgeting, saving and dealing with debt. We have guides and tools to help you review and improve your credit score, get help if you're struggling financially, and reduce your household bills.

We can help you manage your money