Manage your account

How to activate your card:

If you're new to NatWest, we'll post your Mastercard debit card and PIN separately within a few days of opening your account. Once your card arrives we'll explain how to activate it.

If you're already a NatWest customer and have recently changed your account, there's no need to activate. You get to keep your existing card and PIN. 

Request a contactless debit card:

You will receive a contactless debit card as standard when your existing card requires replacing, or if you're a new customer at account opening.

If your existing card is not contactless, you can request a new card, giving you a quick and simple way to make purchases. Retailer limits apply. 

If you think your debit card or any of your card details, such as your PIN may have been stolen, you should report it to us to avoid the possibility of fraud.

You can now instantly report your card as lost, stolen or damaged through your mobile app. Simply open the app, tap on the account that your card is linked to and select 'Manage my card' to see your options.

You can also report your card by logging in to Online Banking or chat to us online.

Alternatively, you should call us as soon as possible on:

UK: 0370 600 0459 | Relay UK:  add 18001 in front of the number
Overseas: +44 1268 500 813

Once you’ve reported your debit card as stolen, we will send out your new card, which will be with you in 5 working days.

You can check your balance on the go by logging in to our mobile app.

Alternative log in to Online Banking where you can view your balance and statements, make payments, transfers and more to help manage your account. 

If you want paper copies of your online statements for your current account, savings accounts or credit card, you can save and print PDF versions from your Online Banking.

You will get an email when your most recent statement is available.

For help with printing paper statements, you can follow the step-by-step instructions.

1. Log in to Online Banking.
2. Select 'Statements' from the main menu and then 'View, save and print PDF statements and certificates of interest (up to 7 years)' from the 'Your accounts' section.
3. Select the account you want the statement for, and then 'Next'.
4. From the list of available statements select the one you need to print, and then 'View Statement'.
5. Select 'Download Statement (PDF)' at the start of the page.

Want a copy posted to you?

If you find you can't print a PDF statement by following these instructions, or don't have access to a printer, you can chat to our Online Banking helpdesk.

If you have not yet ordered a card reader or your card reader is lost, damaged or out of battery power, you can order a new one in Online Banking. Your replacement will arrive in 3-5 working days.

1. Log in to your Online Banking
2. Select 'Security' from the menu in the 'Using a card reader' section.
3. Select 'Order a card reader'.

You can make payments or transfers on the go by logging in to our mobile app. Using your mobile app you can:

• Pay someone new* up to £1000 without a card reader.
  
• Pay saved payees, up to £20,000.
• Create, amend and cancel regular payments.

*There is a maximum of 5 payments totalling £1000 per day. You must be aged 16 or over.

Alternatively log in to Online Banking where you can view your balance and statements, make payments, transfers and more to help manage your account. 

Need more help?

See our dedicated page to find out more about making payments