We’ll rename the account to your name only and you can continue to use it as normal. If you had a joint overdraft or other lending, this’ll be reviewed to check it still works for you.
We are sorry to hear about your loss. We want to make this as straightforward as possible for you. If you can, please let us know about your bereavement on our digital service rather than telephone or in branch. Our digital service is the quickest way and helps keep you and our colleagues safe and secure during the pandemic
If you’ve already registered with our digital service and have an existing notification with us, you can continue your progress here.
Losing someone you love is difficult, and arranging all the formalities and paperwork can be confusing, so we’ve created a checklist to help you take those first steps:
Register the death within 5 days (8 days in Scotland). This includes weekends and bank holidays. Find out how to do this here.
If you don’t know how or where to get started when it comes to arranging the funeral, you can find a useful step by step guide on the gov.uk website.
If our customer only banked with NatWest, the quickest and easiest way to let us know is via our online portal. If you'd prefer, you can call us on 0800 161 5903 to let us know about a death.
Lines are open Monday - Friday, 9am-5pm.
Relay UK: 18001 0800 161 5903
However, if our customer banked with us and other banks, you can use the Death Notification Service to let them all know at the same time.
This service wil inform government bodies such as HMRC, Department for Work and Pensions, the Passport Office, the DVLA and the local council.
More information is available here
To sort out their bills you need to contact their providers and will usually need to supply either a copy or extract of the death certificate.
If your husband, wife or civil partner died in the last 21 months, you may be able to get Bereavement Support Payment.
You can use money from the deceased’s account to help with funeral costs
If you send or upload the final invoice on the funeral company’s headed paper, we’ll pay the funeral company directly. The fees will be paid in three to five working days.
Please note we are unable to make any reimbursement of funeral invoice that has already been paid.
You can get in touch with our dedicated team via webchat.
You can ask us any question you may have by clicking on the floating button on the right hand side of the page.
You can also call us on 0800 161 5903.
Lines are open:
Monday to Friday 9am - 5pm
Relay UK: 18001 0800 161 5903
Our Estate Administration Service is provided by Hugh James Solicitors, and is available for a fee. With this service you will be assigned a dedicated case manager to make sure the terms of the will are carried out appropriately.
Contact our Estate Administration Service on 02920 391019 or Relay UK on 18001 02920 391019. Lines are open 8am - 6pm (Mon-Fri).
Find out more about our Estate Administration Service
Would your family know your wishes if you fell ill or passed away? From your finances and funeral, to legal arrangements like wills and power of attorney, take a look at what to consider when planning for later life.