Video Banking 

Talk to us face to face wherever you are 

What is Video Banking?

It's a secure and easy-to-use way of talking to us face-to face on a Zoom video chat, just like when you talk to your friends and family. All you need is a device with a camera or webcam and good connection to the internet.

Join a video chat with one of our expert colleagues and we can look at your finances together, helping you focus on your financial goals and needs. 

It could be for life moments like planning a wedding, getting a new car or buying your first house. If it's something like day-to-day enquiries or account admin,  you can use Online Banking, the NatWest app or ask Cora our digital assistant. 

Then, choose somewhere private to have the chat, get comfy and you're good to go. 

Important information

  • NatWest collect your name, email, postcode and mobile number to help identify you ahead of your appointment. 
  • If you book an appointment for a future time, the information is deleted up to 90 days after your appointment.  No bank records are updated as a result. 
  • If you start an appointment right now, the information is deleted after your appointment ends. No bank records are updated as a result.
  • The Video appointment will contain personal data e.g. audio only, and will be recorded for training and monitoring purposes (and kept for 5 years). 

For more information please read our Privacy Notice.

Before your appointment 

We need you to watch a video which covers how we use and share your personal information. 


You'll only need to watch it once. Watching it saves you time by not having to go through it on the chat.  

When would you like to talk to us?

You have two choices. You can speak to us immediately if we're available or choose a time that suits you.  

Talk to us right now

Appointments available 24 hours a day, 7 days a week. 

Book for a different time

Appointments are available between 8.00am - 8pm Monday - Saturday and 9am - 5pm Sundays.

Is there anything else we can help you with?