Your new Debit Mastercard is on the way
We’re switching to Mastercard and all our customers will soon receive a replacement card in a fab new design. Nothing is changing with your account, and your card will work in just the same way. It’s greener too, as it’s now mostly made from recycled printing and packaging material.
When you receive it, you can start using it straight away. Just make a PIN payment and you’re up and running with Contactless too. Your Visa Debit card will stop working shortly after you receive your new Mastercard.
To give you a bit more background about the switch, we’ve put together some handy FAQs.
Frequently asked questions about your Debit Mastercard
Will my Debit Mastercard be accepted everywhere my Visa Debit was?
Your Debit Mastercard will be accepted almost anywhere that accepts card payments, either in store or online. It’s accepted in millions of locations all over the world – just keep an eye out for the Mastercard symbol.
When can I use my Debit Mastercard?
You can use your new card as soon as you get it.
You can start using it straightaway for your daily coffee fix or those must-have matching onesies. But please destroy your old card securely and don’t forget things like magazine subscriptions and annual insurance renewals. You’ll need to update your card details for all your usual online retailers and subscriptions so it’s not declined.