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Existing Customers

The ins and outs of your new Debit Mastercard®

Your new Debit Mastercard is on the way

We’re switching to Debit Mastercard and all our customers will soon receive a shiny new replacement debit card. Nothing is changing with your account, and your card will work in just the same way. 

Now and then we rethink our relationships to keep things fresh for you and us. We’ve decided to move to Mastercard as it allows us to offer a better overall service to our customers. We'll be launching the new cards this year and will let you know closer to the time when you can expect to receive yours through your letterbox.

Your old Visa card will stop working soon so take a look at how to get your new Debit Mastercard card up and running. We won't contact you to request any personal details, so any requests you get could be a scam. We've gathered some information below so you can help protect yourself from fraud and scams.

A brand new look

We've been working on new debit card designs to mark our transition from Visa to Debit Mastercard. Bold, modern and vertical - we wanted to create a card that stands out from the crowd and is designed for the way they’re used. All the usual card info is now on the back.

At NatWest, we want to help you do what you want to do sooner, and hope our freshly designed debit cards help you get there – because tomorrow begins today.

What to do when you get your new card

Watch how you can get your new Debit Mastercard up and running by following these quick and easy steps. You'll soon be ready to make contactless payments by card and mobile device. You can even manage your money on the go using our app (criteria apply).

These easy steps will help things go smoothly

Don't forget to update your card details

Our top tip is to update your card details on your streaming services as soon as you get your new Debit Mastercard. Otherwise you’ll be stuck avoiding spoilers about that new show from your over sharing friends. It’s not just subscriptions, check your phone plans and other services that could need updating too.

Follow our safety tips

Take a look at how you can protect yourself and your money from crime and stay one step ahead of the scammers. 

Will my card be accepted everywhere?

Your Debit Mastercard will be accepted almost anywhere that accepts card payments, either in store or online.

It's not just limited to the UK. Your Debit Mastercard is welcomed all over the world in all sorts of places. Use it in a tiny café in Paris or to book a scuba dive off the coast of Hawaii.

Remember that there could be some costs when shopping or withdrawing money while using your debit card abroad.

 You can also use your contactless card abroad like you can in the UK. Just look for the contactless symbol. Limits can vary when you’re abroad.

Other frequently asked questions

Try our mobile app

Our app makes managing your money safe, easy and oh so speedy. You can check your balance or pay friends with just a couple of taps.

  • You're now able to pay in your cheques anytime, anywhere (limits apply).
  • Use your face (and soon your voice) to keep your money even more secure.
  • Our new app update even allows you to use the app in Dark mode to save your battery life.

You can download the app here

Our App is available to personal and business banking customers aged 11+ using compatible iOS and Android devices. You'll need a UK or international mobile number in specific countries.

Touch ID and Face ID available on selected Apple devices. Face/fingerprint unlock available on selected Android devices.

Digital wallets

Add your card to your Apple Pay or Google Pay™ digital wallet. Whether you’re paying online or in-store you can make safe, quick and convenient payments without needing to carry cash.

  • It's easy to pay online. There is no need to enter your card details again. 
  • When Apple Pay and Google Pay™ are not available online, they could still autofill your card details - you just need your 3-digit CVV code on the back of your card.
  • You can make payments over the contactless limit in a shop without even needing a phone signal.
  • Keep your account safe with your device's biometric authentication - Face ID, Touch ID or face/fingerprint unlock
  • Your payment information is encrypted and you get instant notifications when money comes out of your account.

You can find more information on Apple Pay here, and on Google Pay™ here.

 

... AND it's better for the environment

Our new cards will be made from 86% recycled plastic. With a reduction of 7g CO2 per card, we’ll save about 23 tonnes of plastic (normally destined for industrial waste) and 50 tonnes of carbon dioxide each year. And that’s not all, as we’re aiming to make all our operations climate positive by 2025.

Visit our green hub to find out more about our other initiative and what you can do from home.

Terms and Conditions

OK. That’s it about cards. We’re also making some changes to your current account terms and conditions. You can see the fill details in the PDF below.

Search our FAQs

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