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Existing Customers

Your new Debit Mastercard®

Your new Debit Mastercard is on the way

We’re switching to Mastercard and all our customers will soon receive a replacement card in a fab new design. Nothing is changing with your account, and your card will work in just the same way. It’s greener too, as it’s now mostly made from recycled printing and packaging material.

When you receive it, you can start using it straight away. Just make a PIN payment and you’re up and running with Contactless too. Your Visa Debit card will stop working shortly after you receive your new Mastercard. 

To give you a bit more background about the switch, we’ve put together some handy FAQs.

Frequently asked questions about your Debit Mastercard

Will my Debit Mastercard be accepted everywhere my Visa Debit was?

Your Debit Mastercard will be accepted almost anywhere that accepts card payments, either in store or online. It’s accepted in millions of locations all over the world – just keep an eye out for the Mastercard symbol. 

When can I use my Debit Mastercard? 

You can use your new card as soon as you get it.

You can start using it straightaway for your daily coffee fix or those must-have matching onesies. But please destroy your old card securely and don’t forget things like magazine subscriptions and annual insurance renewals. You’ll need to update your card details for all your usual online retailers and subscriptions so it’s not declined.  

Other frequently asked questions

Useful information about your new Mastercard

Update your online payments

You’ll need to update your card details so it’s not declined. Things like magazine subscriptions, online shopping sites or annual insurance renewals.

Add your card to your digital wallet

Don’t forget to add your new card to Apple Pay and Google Pay™ too. Some retailer limits might apply, but this one makes life super-easy when you're out and about.

Activate Contactless

Just make a PIN payment and you’re up and running.

Terms and Conditions

OK. That’s it about cards. We’re making some changes to your current account terms and conditions, which will take effect from 31st December 2021. You can see the full details in the PDFs below. ​

Search our FAQs

Mastercard and Priceless are registered trademarks, and the circles design is a trademark of Mastercard International Incorporated. ©2021 Mastercard