My trip has been cancelled
Card payment refunds
For information on how to claim for a cancelled holiday that you’ve paid for on your debit or credit card, please fill in and submit the relevant 'goods or services not received form below.
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Help if your travel plans have changed
We understand your travel plans may have changed. Find out how we can help with travel money refunds, debit and credit card payments below.
If your holiday or flight has been cancelled, please get in touch with your travel provider in the first instance as we can only dispute the payment after the travel date has passed and the travel provider is unable to assist you.
Coronavirus travel advice and FAQs
We've pulled together a range of commonly asked questions and answers to help you during this difficult time.
Travel advice during the coronavirus outbreak
You can find the latest travel guidance on the UK Government website, including information on travelling abroad, safety and security, entry requirements and travel warnings.
Ideas for travelling more sustainably
While it's easy to point to our homes and travelling as the largest contributors to our climate impact, our smaller everyday choices can also have an effect.
Snappier shopping with contactless
- Breeze through checkouts. Tap your card to pay for shopping up to £100 (retailer exclusions may apply).
- For bigger baskets, tap your phone. Buying more? Use Apple Pay or Google Pay for anything over the contactless limit.
Apple Pay available on selected devices. Retailer limits may apply. Google Pay available on selected Android devices. Retailer limits may apply. Google PayTM is a trademark of Google LLC
Download the app
App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.
Downloading the NatWest app couldn't be easier, follow these three simple steps below.
- On your mobile or tablet, go to the App Store if using Apple or Google Play if using Android
- Search for 'NatWest Mobile Banking'
- Tap to download the app
Get the app
Experience the quickest way to manage your money.
Get the app
Experience the quickest way to manage your money.
