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Existing customers

Manage your credit card

Credit card management made easy

Repayments

Paying with Direct Debit

Direct Debit makes paying off your credit card easy and convenient. Just set up the payment and you’ll automatically pay off your credit card bill each month.

One off payments

Making one off payments is easy. You can do it yourself and you’ve got a few options to choose from when it comes to paying your credit card.

Fees & Charges

Manage your credit card fees and charges

A credit card has many benefits - but to get the most from it, you need to be organised with your monthly payments otherwise you could end up paying fees and charges.

Transactions

Checking your balance and available credit

You can check your credit card balance and available credit whenever and wherever you like. Just use the mobile app or Online Banking to get an up to date view of your spending.

Review your PDF statement transactions

You can check, save and print up to 7 years’ worth of your credit card PDF statement transactions at your own convenience securely with Online Banking.

Check your transactions

Check what transactions you've made on your credit card and search through up to the last 4 months of your spending with Online Banking or via the mobile app.

Credit card payment disputes

If you’ve not received the goods or services you’ve paid for by credit card, the first step in making a claim is speaking to the retailer to see if they can resolve. If the payment was made through PayPal, please refer to their Disputes team for details on how to resolve.

Pay my card

For a fast, simple and secure way to pay your NatWest credit card from another UK bank, on our app you can choose to Pay my Card which is powered by Payit. Payit™ is NatWest's new payment solution that allows a fast, simple and safe way to pay. It removes the need for you to enter card or account details, passwords or authorisation codes when you are paying online. Instead, you can make secure, instant payments directly from your bank account or mobile banking.

Save on interest with a balance transfer

The easiest way to make a balance transfer is on our mobile app. Click on your credit card and then select 'Balance Transfers'.

Use the app to transfer your balance from another credit card to a NatWest credit card, and you could pay less interest.

You can transfer a minimum of £100 and up to 95% of your credit limit. Multiple balance transfers are allowed on the same card, but you cannot transfer balances from any NatWest Group cards (NatWest, Royal Bank, Ulster)

Pay your credit card with the app

Paying your credit card with the NatWest mobile app is quick and secure.

Here's a step-by-step guide to the 3 ways you can pay or schedule a payment.

What credit card payment protection do I get from Section 75 of the Consumer Credit Act?

If you use a credit card to buy goods or services, then the transaction could be covered by Section 75 of the Consumer Credit Act.  This means that your credit card provider and the retailer or supplier may be equally liable for compensating you if something goes wrong. You may be able to make a claim under Section 75 where:

  • the cash price of the goods or services is over £100 but not more than £30,000 (the £100 minimum amount applies to each item or set of items that you buy rather than the total bill- so for example, if you bought two items that together cost more than £100, but each cost less than £100, Section 75 would not apply)
  • all or part of the purchase was made using a credit card (even if it is just the deposit)
  • there has been a breach or misrepresentation of your contract (i.e. where the goods or services were not as described, were faulty or were not received at all) or
  • the retailer or supplier goes into administration before you've received your goods or services 

Unfortunately, Section 75 of the Consumer Credit Act was intended to apply to private individuals, sole traders and partnerships only. Claims made by companies and limited companies are not covered under Section 75 of the Act.

It’s important to note, firstly, that liability under Section 75 arises in certain circumstances. Charge cards are not as classified as credit card, and therefore, is not covered by the terms of Section 75. 

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Plan ahead to repay your balance

Credit card repayment calculator

Find out how much faster you could clear your existing credit card balance by fixing your payments, instead of paying the minimum amount.

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Time for a change?

If you're looking for a credit card that matches your lifestyle and spending habits, you might want to consider looking at the features of our other credit cards.

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You can see our range of credit cards by following the 'compare our credit cards' link below.

Could a second credit card help you manage your spending?

It's important to remember that a second credit card will mean you could have two balances to pay off every month, including accrued interest. There may also be two annual fees to pay, if you choose a card with an annual fee.

Eligibility applies.

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Ways of managing your credit card

Reasons to download our app

  • If you have misplaced your card, you can lock and unlock it on the app.
  • Set up a Direct Debit, pay your credit card or view your last 2 years' statements.
  • Request a pin reminder or unblock your pin.
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Manage your credit card simply and safely with Online Banking

  • Set up and manage instalment plans and regular payments.
  • View your balance and transactions.
  • Register your travel plans.
  • Adjust your credit limit.
  • Request a balance transfer.
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App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries. Online Banking available to customers aged 11+ with a NatWest account.