Strong customer authentication

You are your strongest password

Let your face keep you safe

We use the latest technology to recognise the things that make your face unique, so we know it’s you in control of your money. 

Biometric approval gives you a handy alternative to your card reader, makes managing your money simpler and helps stop fraud.

Still not convinced? Keep scrolling...

4 great reasons to use biometric approval

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Securer payments

No card reader needed. You can authorise payments in app using biometric approval. The most secure way to prove it's you.  
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Payments over £1,000

Make payments in app up to  £20,000 or £50,000 for Premier & Business customers when using your face as your password.
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Change your details

New address, email address or mobile number? Change these details in the app without having to call or visit a branch.
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Manage limits

More control of your money by setting payment limits. An easy and secure way to keep on top of your finances in the app.

Set up biometric approval in just a few steps

It only takes a couple of minutes to register your face. You just need the NatWest app plus a forward-facing camera.

  1. Open the app and choose biometric approval from the settings menu, then tap Register now
  2. Next, take your photo
  3. Once we’ve got this, you’re all set up
  4. If you don’t have notifications on, we’ll ask you to turn them on. This will help when you get an approval request.

When we ask you to approve something later, you just look at the camera and blink to confirm #ItsReallyMe

Voice recognition is coming soon

Your face is just one way of staying safe. Soon you’ll be able to use your voice - look out for an update on that.

Why should I use biometric approval?


Helps to protect you against fraud


Lets you manage your accounts more securely


Uses your app to quickly confirm it's you

Making online shopping more secure

New banking regulation has been introduced to improve online payment security and protect you from fraud and scams. In a nutshell it means we’ll ask you to confirm your identity and approve transactions more often.

How does it work?

It’s simple. If we need to check it’s really you, we’ll ask you to open your app and confirm your identity with your Face ID, fingerprint or passcode. Then you’ll be able to see the details of the transaction and approve or decline it. 

Ways to keep yourself safe

Safer shopping

As more people are starting to use online shopping this can present an opportunity for fraudsters. Follow our useful tips to help keep you safe.

Card payment help

Here you’ll find all the support you need to resolve the most common types of payment issues.

Our fraud guides

Guidance on ways fraudsters work and how you can prevent yourself falling victim, call it a cheat sheet.

Common questions about approving online purchases