Manage your mortgage online

A mortgage Certificate of Interest sets out exactly how much interest you have paid on your mortgage in the previous tax year. This can be useful if you are filling in a tax return or preparing your annual accounts.

If you would like to request a certificate of interest save time by logging in to Manage my Mortgage online. Then select ‘Request Certificate of Interest’ from the ‘Request statements’ section of the ‘My payments and services’ menu.

If you’re planning to rent out your residential property, you'll need to request permission to do so with your current mortgage.

You can request permission online using Manage my Mortgage. Select the ‘Consent to let’ option from the ‘Other service’ section of the ‘My payments and services’ menu. 

When logged in, you can check your outstanding balance, and review your mortgage sub accounts.

Log in to Manage my Mortgage online. Your balance will show as at the previous business day and may not show an up to date balance.

We're improving the information we provide about your property within Manage my Mortgage to now include it's energy efficiency. The EPC rating will be displayed where we hold that information on our records.

This rating is taken from the National EPC Register which is updated every three months. For properties in Scotland, visit the Scottish Energy Performance Certificate Register. 

You can check the EPC register to see if your property has one, and if not, it provides information on how to instruct a new one and the cost. Your home's EPC report could help you to waste less energy and save money on your energy bills. If you decide to arrange an EPC, once completed you don't need to send this to us or tell us about it. Remember, the national register updates every three months, so it'll automatically update our records in due course.

The rating represents your property's energy efficiency using a scale from 1 - 100, split into seven bands, each with a letter.

• 'A' is at the top of the scale with a score of between 92 - 100, meaning it is very efficient, with lower running costs.
• 'G' is at the bottom of the scale, with a score of between 1 - 20, meaning it's not as energy efficient, with higher running costs.

To learn more visit our Guide to Energy Performance Certificates.

A mortgage Redemption Statement sets out exactly how much you need to pay off all or part of your mortgage, on a specific date.

If you would like to request a Redemption Statement, simply log in to Manage my Mortgage online. Then select 'Request Redemption Statement' from the 'Request statements' section of the 'My payments and services' menu.