You can add money to your account by bank transfer from your bank account.

To transfer money from your bank account:

1. Tap the ‘+’ next to the parent account.

2. Select ‘Add from your bank’.

3. You’ll see your account number and sort code.

4. Go to your own banking app to create a transfer to a new payee and enter your Rooster account details.

5. Remember to select a business transfer rather than a personal transfer.

Like all financial institutions, we have to ensure our customers pass Know Your Client (KYC) checks. This isn’t a credit check – applying for a card for kids won’t affect your credit score.

We’ll check your identity and address. If we’re unable to confirm these, we’ll ask for proof of identity such as a passport, or proof of address like a bank statement.

1. Sign up to NatWest Rooster Money and download the app. Make sure you have the latest version of the app. You can get this from your app store.

2. Give your full legal name, date of birth, nationality, home address and email address. You’ll also need to give the first name, date of birth and gender of each child you add to Rooster Money.

3. Once your children are set up, just follow the steps in the app to start a free Rooster Card 30-day trial. Connect your NatWest account and get a kids card free for as long as you’re a NatWest customer. NatWest customers can get up to three Rooster Card subscriptions free (usually £1.99 a month or £19.99 a year per card) for children aged 6-17.

Yes, your kids can use their NatWest Rooster Card abroad anywhere that accepts a VISA card, and there's no need to contact us to let us know you're going abroad.

Parents or guardians first need to make sure the spending abroad option is turned on for their children’s card in their settings. Open the Rooster Money app and:

1. From the Family Dashboard, select ‘Card’ underneath your child’s profile.

2. Select ‘Card Settings’.

3. Toggle on/off ‘Spending abroad (in-person)’.

Please note some ATMs in other countries may charge their own fees on top of the transaction value.

You’ll find an extensive Help Centre on our Rooster Money website. It offers plenty of information about this children’s bank card and pocket money app.

If you contact the customer service team, please include:

• your name
• the email address used to create your account. 

Our NatWest Rooster Money specialists can help with any questions, queries or complaints you have around our bank cards for kids.

It depends on the bank and product. So, it’s useful to read the terms and conditions, whether you’re after a card for kids under 13 or older children.

Our Rooster card is available to kids aged 6-17, with parental oversight required for set-up and management.

Whereas our Adapt children’s bank account is for those aged 11-17. Eligibility criteria apply.

Kids can use our Rooster card at cash machines, in shops and online. These contactless cards for kids can also be used on their phone.

For peace of mind, Rooster Cards aren’t accepted in shops that have over-18s merchant codes. For example, betting shops and off-licences. Parents can also set limits on where their kids’ cards are used.

Parents have the option to set flexible spending limits, decide where kids can use their Rooster cards, and control spending abroad. They can also receive real-time alerts when their kids make purchases.