Banking with NatWest

How to use the NatWest app

Getting started with the app

Check your balance

It's easier than ever to keep track of your account balances when using our NatWest app, giving you greater control of your finances around the clock. 

How to check my balance

Login with fingerprint or face

You can login securely to your app using fingerprint or facial ID. Available on selected devices.

How to set up fingerprint login

How to set up Face ID login

Try our mobile app user guide

Our mobile app user guide provides clear instructions on what the app can do, so that you can bank on your smartphone in no time.

Making payments is simple

Pay your friends and family, send money abroad or send money to your friends mobile number using Paym. Must be aged 16+. Limits apply.

How to make a payment

How to send money abroad

How to use Paym

Manage your bills with ease

Direct Debits

Check the details of your Direct Debits and create, amend or cancel all from your app.

Managing Direct Debits

Standing orders

Set up a recurring payment or transfer using standing orders. You can create, amend or cancel all from your app.

Managing standing orders

Going paperless

View your documents on the app, you'll have less post clutter in your home and you'll be helping cut paper waste too.

How to go paperless

What else can the app do?

Transfer your money between accounts

Moving money between your accounts couldn't be easier when using the NatWest app, whatever you need it's a simple process.

How to transfer money

Using Apple Pay or Google Pay

Make secure payments online or go contactless in store using Apple Pay or Google Pay on selected devices.

Setting up Apple Pay

Setting up Google Pay

Take out cash with Get Cash

Using our NatWest app request a unique code to enter in to our ATMs, lifting money from your account without your card. Criteria applies.

How to use Get Cash

Search transactions

Viewing and searching your transactions is easier when using the NatWest app.

How to view transactions

Balance alerts

Set up alerts to be received by text or email, giving you more control of your money.

How to set up text alerts

Accounts in one place

View balances and transactions on selected accounts with participating UK banks. You must be registered for your other banks online banking.

How to set up accounts with other banks

New ways our app can help

Pay in cheques securely using our app

You can now pay in your cheques anytime anywhere. Just take a photo of the front and back of the cheque using our app and the money will be paid into your account. It's simple, secure and saves you a trip to the branch.

Limits apply.

Use biometric approval to confirm it's really you

You are your strongest password so why not use your face (or voice which is coming soon) to approve your everyday banking needs and keep your accounts even more secure.

Biometric Approval is available to eligible mobile app customers aged 16+.

Budget better, spend less

Spending will put your transactions in to categories, giving you a detailed view of where your money is going.

Available to customers aged 16+. Only available for Personal and Premier Current accounts.

Reporting a problem

Fraud or scam victim

Steps to help you understand if you've been a victim of fraud or a scam and how to report it.

Support with fraud or scams

Lost or stolen card

Support when reporting your card damaged, lost or stolen including a handy 'lock card' feature only available using the NatWest app.

Support with lost or stolen cards