Just need some help?
If you don't wish to make a complaint, but still need some help, Cora, our digital assistant can provide answers to the most commonly asked questions. If she can't help, she'll pass you onto a real person who can.
Give us some feedback
We would love to hear your feedback. Whether you have received fantastic service or if something hasn't gone so well and whether you've experienced it in branch, over the phone or webchat, please use our Feedback Form to let us know.
Visit our Support Centre
There you can search our Frequently Asked Questions. Or ask Cora, our digital assistant. If she can’t help, she’ll pass you on to a real person who can.
If you do wish to make a complaint please click the 'Ask Cora' button below.
It’s simpler to complain online. But of course, we do have other ways to get in touch.
Helpful complaints information
View our complaints leaflet
Save and download our complaints leaflet