Support Centre

Making a complaint

Just need some help?

If you don't wish to make a complaint, but still need some help, Cora, our digital assistant can provide answers to the most commonly asked questions. If she can't help, she'll pass you onto a real person who can.

Give us some feedback

We would love to hear your feedback. Whether you have received fantastic service or if something hasn't gone so well and whether you've experienced it in branch, over the phone or webchat, please use our Feedback Form to let us know.

Visit our Support Centre

There you can search our Frequently Asked Questions. Or ask Cora, our digital assistant. If she can’t help, she’ll pass you on to a real person who can.

How to make a complaint online

We always try to give you the best possible service. But sometimes we get it wrong. If we’ve got it wrong enough that you want to make a formal complaint, it’s easiest online.

Helpful complaints information

View our complaints leaflet

Save and download our complaints leaflet

Have you searched for your answer online?