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Want help using our Mobile app or Online Banking?

Join a Digital Lesson and learn how to check your balance, make payments, manage your Direct Debits all from your home, plus much more. Criteria applies.

Banking with NatWest

Making a payment

Payment limits

For more information about different payment types and payment limits please see our common questions below.

Paying someone new

It’s easy to pay someone new using just their name, account number and sort code.

By mobile - what you'll need

The latest version of the NatWest app already installed on your device.

The account type (Personal or Business), account number and sort code. 

The first and last name of the person you are looking to pay or the full company trading name of the business you are looking to pay.

Your step-by-step guide:

Online - what you'll need

To be registered for Online Banking.

Your debit card and card reader or your mobile app if you have registered for biometric approval*.

The payee details - this includes the first and last name of the person you are looking to pay, as well as the account type, account number and sort code.

Your step-by-step guide:

Paying a saved payee

If you have made a payment before via Online Banking or the mobile banking app, the payee details are automatically saved. The best part is, if you're using the same payment details, you don’t need a card reader or biometric approval to complete the transaction.

By mobile - your step-by-step guide:

Online - your step-by-step guide:

Log in to Online Banking. Select 'Payments & transfers' from the main menu, choose which account you want to make the payment from, and from your list of saved payees select the person or company you want to pay.

Enter the amount you wish to pay, then select 'Pay now' or 'Choose a date' if you want to schedule this payment to leave on a future date. Click next.

Before completing your payment you can review the details entered. Once you have clicked on 'Confirm' you will be shown a summary of your newly arranged payment and you'll also have the option to print your transaction.

Common questions

Find out more about payments

Use biometric approval to confirm it's really you

You are your strongest password so why not use your face (or voice which is coming soon) to approve your everyday banking needs and keep your accounts even more secure.

Biometric approval is available to eligible mobile app customers aged 16+.

Want to send money abroad?

You can make international payments quickly and safely using our mobile banking app or Online Banking.

  • We don’t charge a fee to send standard international payments using online banking or the mobile app.
  • Live rates, so that you know exactly how much you will pay when making a transaction.

Please be aware, the recipient bank may charge fees for international payments.

Transfer money between your accounts

It's quick and easy using our app or Online Banking.

Something else we can help you with?