Understand how to prevent fraud and quickly report any issues. See the steps we take to keep you safe and secure.
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Fraud protection made simple
Spot scams easily
Find simple advice to keep your money safe. Discover the tricks behind scams such as holiday fraud and fake romances, and stay safe with our step-by-step guides.
Report a fraud or scam
Worried about a scam or fraud? Get in touch fast. A scam means you’ve sent money to someone who wasn’t real. Fraud happens when money is taken from your account without you knowing.
- Victim Support is an independent charity offering a free confidential service.
- They have a team of dedicated caseworkers that are experienced in helping victims of financial crime to cope, recover and move beyond crime.
- If you would like to speak to somebody about your situation, you can request a callback from Victim Support by completing the NatWest Victim Support Referral form.
How we're protecting you
To see more ways we protect you, visit our 'How we protect you' guide.
A simple tool in our app that shows your security score. Along with personalised actions you can take to keep your money more secure.
Find out more about My Security Profile
App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.
Online Banking available to customers aged 11+ with a NatWest account.
Video Banking calls may be recorded and service hours apply. Compatible device required.
You can use telephone banking and Online Banking once you have registered for either service.
Protect yourself from fraud and scams with the NatWest banking app. Add extra account security and settings controls to help stay secure.
App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.
Online Banking available to customers aged 11+ with a NatWest account.
Video Banking calls may be recorded and service hours apply. Compatible device required.
You can use telephone banking and Online Banking once you have registered for either service.
If you think you've been the victim of a scam or fraud, we can help you.
Securely register your face and voice in our app, to help stop fraudsters accessing your money.
Take Five to Stop Fraud
Led by UK Finance, Take Five is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud.
Criminals want your money and they are experts at getting it.
They will go to great lengths to impersonate people, organisations and the police, using calls, emails, texts and social media to manipulate you.
Even the savviest person can be tricked into revealing security details or sending them money.
Take a moment to stop and think: it could protect you and your money.
Reporting a security vulnerability
Our fundamental purpose is to keep our customers safe and secure and that’s why we take the security of our systems seriously. Please tell us if you think there's a vulnerability.
If you have identified a potential vulnerability, tell us via our Responsible Disclosure Programme – managed by Bugcrowd. Any submissions must be made through Bugcrowd and submitted on their platform.
NatWest Group will not accept submissions that have been found through the use of malignant or illegitimate means.
If our Security Operations Centre identify your actions as malicious this will be treated as an attack and not a Responsible Disclosure submission.
Before submitting your finding please read over the terms and scope, then submit the form.