Accessibility services to help with your day to day banking

Help with your day to day banking

We're always looking to improve our services to help our customers with their day to day banking. You can find a range of information and details of the different accessibility options we provide below.

How we can help

Key Features

In branch

We're working to make our branches easier to access for everyone.

Cash machines

We've added features to our cash machines to make them easier to use, with more on the way.

Our Correspondence With You

If you have any visual impairments, we provide several services free of charge.

Relay UK

If you need to make use of Relay UK services, we can help you out.

Accessible debit card

We provide all our personal and premier customers with an accessible debit card.

Translation Service

This service allows the bank to arrange for an interpreter to be present in branch or over the phone.

Digital Features

Using our website

We're always working to make our website more accessible. And, we have a number of features that can help with using it.

Using SignVideo for British Sign Language users

SignVideo provides on demand interpretation to enable British Sign Language users to have access to telephone banking services.

Voice Card Reader

We can provide an accessible card reader which relays instructions and screen details back through headphones and are larger in size than our standard design.

Life Moments

Supporting you through Life Moments

Here to support you through all your life moments.


Financial Support

Support you with your finances.

Banking with us

Banking with NatWest

There are many ways to bank with us that offer support to customers who need assistance with disability and accessibility.

Our accessible debit card

We provide all our personal and premier customers with an accessible debit card. It’s been specially designed to be easier to use, especially if you have accessibillity needs. The card has several features:

  • A notch carved out of the side of the card, to help you work out which way round to insert your card into a cash machine or card reader.
  • A series of raised dots or lines, so you’ll know which card is your NatWest card.
  • Telephone numbers on the back of the card are 50% larger to make reading easier.

Numbers on our accessible cards are not embossed. If you require braille, large print or audio fulfilment, please fill in the form below.

If you require braille, large print card wallet or audio correspondence, please call us at 03457 888 444 (Relay UK – 18001 03457 888 444) for further details.

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