Covers the phone you use on a daily basis. If your account is in joint names, cover is also provided for the phone the other account holder uses on a daily basis. There is no cover for phones owned by your employer.
1 approved claim can be made in any 12-month period. If this is a joint account, each account holder can make 1 approved claim, with a maximum of 2 per account.
Claims are settled by repairing your phone, where possible. If we are unable to repair your phone, or it has been lost or stolen, we will replace it. Our replacement phones are refurbished handsets in ‘as new’ condition using genuine manufacturer parts. Our repairs use genuine manufacturer or manufacturer quality parts.
There is a £100 excess for each approved claim when your phone is replaced or if you mail it to us to be repaired.
There is a £50 excess for each approved claim when you choose our convenient walk-in or mobile repair options.
Replacement phones and phones mailed to us for repair include a 12-month warranty. Phones repaired by our mobile or walk-in repair agents include a 24-month warranty.