Manage your home insurance

Register a new claim, or follow up an existing claim.

Call about a claim - 0161 524 8230

Make a claim

• Renew your policy.
• Update your policy/address details.
• Request or upload documents.

Manage your policy

Customer service

0161 570 0428

Register a new claim, or follow up an existing claim.

Call about a claim - 0345 246 0449

Make a claim

Call us

Please call us on 0345 246 0449 to discuss the change you'd like to make. Our team will be able to help you as soon as they can.

Lines are open:

Monday to Friday 8am-8pm,

Saturday 9am-5pm,

Sunday 10am-5pm and

Bank holidays 8am-6pm (excluding Christmas Day and New Year's Day)

Change your automatic renewal preference.

Change your preference

Here is how to make a claim or contact us about an existing one. Please refer to your policy documentation to confirm what cover you have.

• For buildings, contents, or personal possessions, you can make a new claim on-line or by calling us on 0345 246 0449 (Replay UK: 18001 0345 246 0449), opening hours are: Monday to Friday 8am – 8pm, Saturday 9am – 5pm. For existing claims, use the same number. Our hours for existing claims are: Monday to Friday 9am – 5pm, Saturday 9am – 2pm.
• For Family Legal Protection / Legal Protection, please call us on 0345 246 0433 (Relay UK: 18001 345 246 0433). Our lines are open 24 hours, 365 days a year.
• For Home Emergency, please call us for this on 0345 301 6241 (Relay UK: 18001 0345 301 6241). Our lines are open 24 hours, 365 days a year.

0345 878 5068

(Relay UK: 18001 0345 878 5068)

If your home cannot be lived in due to damage caused by fire, flood or escape of water; or something needs to be done to secure the property i.e. damage to locks, windows or doors following theft, attempted theft, vandalism or malicious acts.

24 hours, 365 days a year.