Life Moments

Caring for someone vulnerable

Are you caring for someone that needs additional help?

If you’re caring for someone, you’re not alone. According to research by Carers UK carried out in June 2020, there are an estimated 13.6 million unpaid carers in the UK. Most of these unpaid carers, 9.1 million, were already caring before the coronavirus outbreak. 

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Help if you're self-isolating

What is a Power of Attorney?

A Power of Attorney is a document that allows you to appoint a person or organisation to manage your affairs if you become unable to do so.

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Power of Attorneys can be set up on a temporary basis (for instance if you are in hospital) or in the longer term (perhaps if you become ill and can no longer make decisions).

Different types of Power of Attorney

Which is right for you?

Depending on your requirements and where you live, there are different types of Power of Attorney you should consider, including:

Lasting Power of Attorney.

Enduring Power of Attorney.

General or specific Power of Attorney.

Continuing Power of Attorney (Scotland).

Visit the gov.uk website to find out more about which is right for your circumstances, and how to make or register a Power of Attorney.

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How to register a Power of Attorney with us

Using our online form

You can submit our online form for Power of Attorney requests.

By visiting a branch

Complete the form below and visit a branch. You will need 2 forms of acceptable ID.

Download and complete the form below

Please download, complete and return the signed form in branch, along with two forms of ID (see our list of acceptable identification below).

Acceptable forms of identification

To register a Power of Attorney with us, you can apply online or visit any NatWest branch at a time that is convenient for you. If the application is for one attorney you can apply online. If more than one attorney is being added, you'll need to visit a NatWest branch and bring the Power of Attorney document with you. You'll need one item to confirm your identity and another document that we can accept as proof of your address.

Giving a third party access to your bank accounts

Sometimes, you might need help to manage

your bank accounts.

If a NatWest customer is mentally

capable, then a third-party mandate can be put

in place to allow another person access to their

bank accounts.

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A third-party mandate cannot be used in circumstances where a customer no longer has mental capacity.

A third party can

Close accounts and change the statement address of accounts they are named on.

Have a debit card, cheque book and a pay-in book.

Enrol for telephone or digital banking.

Arrange and cancel any payments on the account e.g. standing orders, direct debits, chaps payments.

Obtain any information relevant to an account they are named on.

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A third party cannot

Use any of the benefits on a packaged account.

Open accounts on behalf of a customer.

Upgrade/downgrade accounts including account conversions on behalf of a customer.

Apply for additional borrowing on existing accounts e.g. overdrafts, loans.

Reclaim funds from dormant accounts they were named on.

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Register a third party with us

Download and complete the form below, signed by you as the customer and the third party. You will both need to bring 2 forms of identification into one of our branches.

What is a Appointeeship?

An Appointeeship is an arrangement where you can apply for the right to manage an individual’s benefits due to them being incapable of doing so themselves. An Appointeeship may be the best course of action if the person has a low level of financial assets, is in receipt of benefits and doesn't have any other sources of income.

An appointee does not have the authority to deal with other income or finances belonging to the vulnerable person.

If you’ve been made an appointee and are looking to open an account with us to receive these benefits, please see our information on what you need to open a current account.

Once your account has been opened, you will need to visit your local branch with proof of your appointeeship. To find your local branch please use our branch locator.

For more information on appointeeships or if you’re looking to become an appointee, please visit gov.uk.

Frequently asked questions

Other ways we can help

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Online Banking available to customers aged 11+ with a NatWest account. App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.

Banking My Way

A free service that allows you to record information about the support or adjustments you need to make banking easier. 

Available to customers aged 16 or over in the mobile app or online Banking. For customers under 16, parental consent is required and information must be recorded in branch or over the phone. 

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Help banking from home

Find out how we can help you with online and mobile banking, with helpful videos and step by step guides to get you started.

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Have you got your affairs in order?

From your finances and funeral, to legal arrangements like wills and power of attorney, take a look at what to consider when planning for later life. 

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Is there something else you're looking for?