Support with your banking needs

Banking My Way

What is Banking My Way?

Do you need additional support with banking because your circumstances have changed? For example, you may have had a change to your finances or have been diagnosed with a serious  illness.

Banking My Way is a free service that allows you to record information about the support or adjustments you need to make banking easier.

How can I let you know about support I need?

On the mobile app

Head to the 'My Profile' area of the app (icon at the top left of your screen) and select Banking My Way.

Via Online Banking

Log in to Online Banking and select 'Your Details' and you will see a section for Banking My Way.

By giving us a call

Get in touch and one of the team will be happy to help record any additional support needs you have.

Visiting a branch

You can let one of the team know if you're coming into a branch.

What if my circumstances change?

Life doesn't always stay the same and we know your circumstances may change. If that happens, you can access your Banking My Way service at any time to amend or remove any information you have previously provided. 

Common questions about Banking My Way

Accessibility services to help with your day to day banking

We're always looking to improve our services to support our customers with their day to day banking. You can find a range of information and details of the different ways we can help on our accessibility page.

Download the app

  1. On your mobile or tablet, open the camera and point your device at the QR code
  2. A link will pop up, tap this, and you’ll be taken straight to download the app


Not able to scan the QR code? 

You can still download the app by searching for 'NatWest Mobile Banking' in Google Play or the App Store.

Get the app

Experience easy, quick, secure banking with the NatWest banking app

Get the app

Experience easy, quick, secure banking with the NatWest banking app

Is there anything else we can help you with?