Existing customers

Explore your Select Platinum benefits

My Select Platinum account

We want to make your financial life as simple as possible, so we’ve gathered all the information for your Select Platinum account in one place.

Use my membership benefits

Have an existing Travel Service booking?

The Travel Service was withdrawn on 1 March 2024. The Travel Service team are still available to support existing bookings, and you can continue to manage your booking, including making a payment, online.

Visit Membership Services or call us on 0345 609 0453 (Relay UK 18001 0345 609 0453).

Lines are open 8am-8.30pm Monday to Friday; 8am-6pm Saturday, Sunday and Public Holidays; closed on 25th December. Please be advised calls are recorded for training and quality assurance purposes.

Ways to pay

Unlock the benefits of using your NatWest card

There are many secure and convenient ways to pay with your NatWest card.

Learn more about:

  • Apple Pay
  • Google Pay
  • Contactless payments

Criteria apply.

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Your arranged overdraft

Set up, change or remove an arranged overdraft

If you already have an Arranged Overdraft limit on your account that you feel is too low or too high, we can help you change it.

Overdrafts available to eligible NatWest current account customers, UK residents aged 18 or over. Subject to lending criteria.

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Change your current account

If you'd prefer one of our other accounts, you can change your current account online. It's quick and easy to change.

  1. View our current account range. Specific account eligibility applies. Monthly fees may apply. 
  2. After choosing your preferred account option, follow the steps to apply for that account.
  3. When applying, make sure to choose the ‘change my existing account’ option and complete the application form.

When changing your existing account to another, you’ll:

  • Keep your existing sort code, account number and debit card. Your existing standing orders and direct debits will stay the same.
  • Retain your arranged overdraft limit.
  • See no impact to your credit rating.
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Important documents to read

We do our best to ensure everyone is aware of their account terms and conditions, please take some time to review, print and/or save a copy of these.

Mobile and Online banking

Mobile Banking

5 reasons why you should use our mobile app

View your balance and statements anytime

Make payments to your saved payees (limits apply)

Pay someone new without a card reader (limits apply) 

Pay your bills and manage recurring payments on the go (limits apply)

Transfer money between your accounts 

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Online Banking

Online Banking is a secure, easy to use and convenient way to manage your account

View your balance

Make payments

Set up and manage your regular payments

Transfer money between your accounts

Set up and go paperless

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Switch to NatWest

The Current Account Switch Service will do all the work when it comes to switching, moving everything across from your old account to your new account all within 7 working days, including Direct Debits and standing orders. All you need to do is tell us the details of your old bank account and when you want the Switch to start.

We can not switch savings accounts or ISAs through this service. Any other products you have with your old bank will not be moved at the same time.

Current Account Switch Guarantee (PDF, 39KB)

A Guide to Switching Current Accounts (PDF, 3MB)

How does the Current Account Switch Service work?

Something else we can help you with?