Using your cards safely & getting help
We've got you covered
Here you’ll find all the support you need to resolve the most common types of payment issues.
Help with a Debit Card transaction
Help with a Credit Card transaction
Get help identifying a transaction with our list of common retailers
Sometimes businesses you pay may use different trading names. For example, if you have purchased something from Burton, Dorothy Perkins, Evans, Miss Selfridge, Outfit, TopMan/TopShop or Wallis, it may appear as ‘Arcadia Group‘ on your statement.
A quick internet search can help. Or, you can use the button below to see the list of common retailers