You should always speak to the retailer first to try to resolve the issue directly with them. If you’ve contacted the company and still need our support, please raise a dispute.

Raise a dispute

Query a debit card transaction

If your query relates to a debit card transaction you can start to raise a fraud query using our online form in the NatWest app.

Simply login to your online banking or mobile app
Select the transaction you wish to query
Click on the 'Report a dispute, fraud or scam' link
Click on the 'Report Fraud' option

Contact us right away

Personal bank account

03457 888 444

(Relay UK 18001 03457 888 444)

If you're outside the UK, call:

(0044) 3457 888 444

Lines are open 24 hours, 7 days a week

The cost of your call will depend on what phone line you are using. See our call charge information page

Personal credit card

0370 333 9091

(Relay UK 18001 0370 333 9091

If you're outside the UK, call:

(0044) 126 850 8020

Lines are open 24 hours, 7 days a week

You can reverse the charges on calls from abroad through the international operator when calling from a landline. Calls may be recorded

Business customers

If you’re a business customer, visit the Business security hub to learn about protecting your account, or report fraud on your business bank account and business credit cards

Report as fraud or a scam?

What do we mean by fraud?

Fraud is where you’ve identified suspicious activity on your account. This may be a transaction you didn’t knowingly make, or an update to your contact details you didn’t make.

What do we mean by scam?

A scam occurs when you’ve knowingly parted with your money and/or personal details, thinking you were dealing with a genuine person or company. Scammers use many tactics, from intimidation to promises of cash, prizes, services, even romance.

Tell us about suspicious activity

We'll never ask for your full PIN, full password and card reader codes by text, email or on the phone.

Both the phishing mailbox and text reporting number are automated services. Please do not send other queries or personal information, including bank account details to them.

Suspicious emails

Feel you’ve received a fraudulent or suspicious email? Please forward it to phishing@natwest.com

Suspicious texts

Forward any suspicious texts referring to NatWest to 88355.

This is not a premium rate number. Standard network rates apply, please contact your network provider for more information on charges.

Suspicious calls

If you’ve received a suspicious phone call and think you provided any of your personal security details during the call, please contact us immediately on 03457 888 444. (relay UK 18001 03457 888 444) (24 hours a day, 7 days a week)