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Service status

How our services are running and updates on planned maintenance

What's this all about?

Find out important updates related to our range of services. And, you can also see whether our range of services are running as we expect, if we're aware of any issues, or if we're planning a period of maintenance soon.

Planned Upgrades

In order to keep our systems up to date and add improvements we sometimes need to carry out essential maintenance.

So we don't cause you too much disruption, we do this in the early hours of the morning from 01:55 to 02:30.

When we have essential maintenance planned outside of these times, we will provide an update below and give you the specific times and services affected. 

Fraud Warning - Please read!

Customers are reporting money being stolen from their accounts after they’ve responded to fake emails from parcel delivery companies, like DPD.

Criminals are sending messages, pretending to be from parcel delivery companies like DPD or Royal Mail.  The aim is to get you to click the link and give away your phone number and bank details.  You will then receive a call from the criminals, pretending to be from your bank’s fraud team, trying to persuade you to move your money to a ‘safe account’ or give away your card reader codes. 

Many variations of this scam exist; from bogus claims of unpaid TV Licence or Vehicle Tax to fake HMRC Tax rebates and free Supermarket shopping vouchers. Visit our Fraud Page for help and advice https://personal.natwest.com/personal/fraud-and-security/fraud-guide.html

We are working hard to keep you safe from fraud.  If you think you may have given away your details to a scammer, please contact us immediately – we can help. 

Our Services

Below you'll see whether our range of services are running as expected, if we're aware if any issues, or, if we're planning any updates in the near future.

Online and Mobile Services

Mobile App

Service update

To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance from approximately 01:30 BST until approximately 05:00 GMT this Sunday 31st October. This means that our Mobile banking will be unavailable during these times. We are sorry for any inconvenience that this will cause and thank you for your patience.

Online Banking

Service update

To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance from approximately 01:30 BST until approximately 05:30 GMT this Sunday 31st October. This means that our Online banking services will be unavailable during these times. We are sorry for any inconvenience that this will cause and thank you for your patience

Websites

Service working normally

Payments and Cards

Payments

Service working normally

Credit Cards

Service working normally

Debit Cards

Service working normally

Branch, ATMs and Telephone Services

Branch

Service working normally

ATM Network

Service update

To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance from approximately 01:30 GMT until approximately 05:00 GMT this Sunday 31st October. We are sorry for any inconvenience that this will cause and thank you for your patience.

This means that –

• All ATMs representing the brands; RBS, NWB, Ulster Bank and EasyCash (NI and ROI), Coutts, Adam & Co and Tesco Bank will be out of service.

• Debit cardholders will not be able to use our ATMs or, with the exception of Coutts/Adam & Company clients, those of other financial institutions

• Credit cardholders will be able to use the ATMs of other financial institutions

Telephone Services

Service update

To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance from approximately 01:30 BST until approximately 06:00 GMT this Sunday 31st October. This means that our Telephone banking will be unavailable during these times. We are sorry for any inconvenience that this will cause and thank you for your patience.

Something else we can help you with?