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Service status

How our services are running and updates on planned maintenance

What's this all about?

Find out important updates related to our range of services. And, you can also see whether our range of services are running as we expect, if we're aware of any issues, or if we're planning a period of maintenance soon.

Planned Upgrades

In order to keep our systems up to date and add improvements we sometimes need to carry out essential maintenance.

So we don't cause you too much disruption, we do this in the early hours of the morning from 01:55 to 02:30.

When we have essential maintenance planned outside of these times, we will provide an update below and give you the specific times and services affected. 

Fraud Warning - Please read!

Customers are reporting money being stolen from their accounts after they’ve responded to fake emails from parcel delivery companies, like DPD.

Criminals are sending messages, pretending to be from parcel delivery companies like DPD or Royal Mail.  The aim is to get you to click the link and give away your phone number and bank details.  You will then receive a call from the criminals, pretending to be from your bank’s fraud team, trying to persuade you to move your money to a ‘safe account’ or give away your card reader codes. 

Many variations of this scam exist; from bogus claims of unpaid TV Licence or Vehicle Tax to fake HMRC Tax rebates and free Supermarket shopping vouchers. Visit our Fraud Page for help and advice https://personal.natwest.com/personal/fraud-and-security/fraud-guide.html

We are working hard to keep you safe from fraud.  If you think you may have given away your details to a scammer, please contact us immediately – we can help. 

Our Services

Below you'll see whether our range of services are running as expected, if we're aware if any issues, or, if we're planning any updates in the near future.

Online and Mobile Services

Mobile App

Service working normally

Online Banking

Service working normally

Websites

Service working normally

Payments and Cards

Payments

Service working normally

Credit Cards

Service working normally

Debit Cards

Service working normally

Branch, ATMs and Telephone Services

Branch

Service working normally

ATM Network

Service Update

To ensure that we continue to provide you with a reliable service we will be carrying out essential maintenance to our Cash Machines for approximately 7 hours between 00:00am and 07:00am on Tuesday 19th October.

This means that during this time access to cash and all other ATM services will be unavailable.

Also, during this time NatWest Debit card holders will not be able to use cash machines of other financial institutions.

NatWest Credit cardholders will be able to use the cash machines of other financial institutions.

‘Emergency Cash’ and ‘Get Cash’ facilities cannot be used during this time. PINs issued before or during this period may still be used but will only be available for their normal 3 hour lifespan. They cannot be re-issued or extended so you should time your visit to the machine you have chosen to avoid the period of the outage.

Telephone Services

Service working normally

Something else we can help you with?