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Banking with NatWest
NatWest Digital Lessons
What are Digital Lessons?
Our Digital Lessons help you get started and build confidence with the NatWest app or Online Banking at home.
App available to personal and business banking customers aged 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries.
Online Banking available to customers aged 11+ with a NatWest account
What you'll learn about
How to log in online and set up fingerprint or face ID on the app
Making payments and transfers
Managing standing orders and Direct Debits
How to use your card reader in Online Banking
How to approve using biometrics
Who are they for?
They're available to all NatWest customers and are a great way to get you started and build confidence in using the NatWest app or Online Banking by showing you how to use some of the most popular features to help you bank from home.
How do I sign up?
To sign up for a lesson choose a date and time that suits you, email us using this template here.
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We use Zoom for safe and secure video calls. If you're joining on your phone or tablet you'll need to download the Zoom app.
We'll send you an email with a link to the lesson and a text reminder, an hour before it starts.
What do I need for Digital Lessons?
- The Zoom app installed if you're using a mobile device
- An internet connection
- Access to an internet browser if joining from your laptop or PC
Don't have the mobile app yet?
To make the most of your Digital Lesson make sure you have the NatWest app installed on your mobile phone.
Frequently asked questions
Our Digital Lessons are tailored to the attendees.
All lessons will cover payments, transfers, Direct Debit cancellations and Standing Order changes, and basic navigation of Online Banking and the NatWest app.
The host will also demonstrate any features you request or help with any other questions.
No, only the presenter will be visible. All attendees' videos will be turned off during the Digital Lessons.
Yes, the lessons are interactive and the presenter will stop frequently for any questions.
If you prefer not to speak out loud, you can use the private chat on Zoom to type your questions to the presenter.
Yes, you'll receive a reminder email with a link to the Zoom lesson, and an hour before the lesson we'll send you a text reminder of the session.
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