I've forgotten my credit card PIN, what should I do?
If you've forgotten your NatWest credit card PIN, we can send you a reminder.
Mobile App
- Log in to the mobile app and select your credit card
- Tap 'Manage Cards' and select 'PIN services'
- Tap 'See PIN' and follow the on-screen instructions to see your credit card PIN
There may be occasions where we're unable to show you the PIN in the mobile app, you would be able to request a 'PIN reminder' via the post.
Online Banking
You can log in to at onlinebanking.natwest.com (opens in a new window)
- Select 'Cards' from the main menu
- Select your credit card from the account picker then select 'Get a PIN reminder' from the menu
- Add the last 4 digits of your NatWest credit card to the online form
- Select 'Submit' and one will be sent to you within 10 working days via post
If, however, your credit card is locked, you have more than one address registered with us, or you have more than one card for this credit card account, please call our credit card team.
Card services
You can contact our credit card team on:
0370 333 9091 (overseas +44 1268 508 018)
Relay UK: 18001 0370 333 9091
Accessibility information (opens in a new window).
Open 24 hours a day.
Calls may be recorded.
Call charge information.
If you have forgotten your debit card PIN, please see I've forgotten my debit card PIN - What can I do?
