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Support Centre

Banking near me

Explore topics for banking near you

ATM and Cash & Deposit Machines (CDM)

How do I find my nearest branch or ATM in the mobile app?

Is there a timescale to reclaim funds from an ATM dispute?

What are my cash deposit limits?

How do I use a Cash & Deposit Machine (CDM)?

What transactions can be carried out at a Cash & Deposit Machine (CDM)?

 

 

 

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Book an appointment

How do I book a financial health check?

How can I book a branch appointment?

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Contact us

Call charge information

Contact Us

How do I apply for telephone banking?

How do I complain?

Our Welsh language policy

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Mobile branches

Do you have a list of the mobile branches?

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Opening times

When are your branches open?

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Order change

Can I change old notes / coins for new ones?

How do I order change for collection in a branch?

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Safe custody

What is Safe Custody?

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Withdrawals

How do I amend my cash withdrawal limit?

How do I change the Get Cash withdrawal amount I selected?

How much can I withdraw daily from a cash machine?

I have used an ATM to withdraw money and I didn't receive anything?

What is the maximum amount I can withdraw from a branch?

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What are my cash deposit limits?

Cash deposit limits help ensure we continue to keep you safe and secure. 

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Handy guides for banking near you

Banking my way

Banking My Way is a free service that allows you to record information about the support or adjustments you need to make banking easier.

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Branch locator

Enter your postcode or click ‘use my location’ to find the nearest branch, banking hub, or ATM that can offer the service you need.

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Branch accessibility

Our branch designs comply with building regulations, BS standards, recommendations under the Equality Act 2010, and are ergonomically considered and validated by third party specialists. 

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Directory for local banking services

All your local banking services in one handy place.

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