What happened with FX for international payments?
Changes were made to one of the systems we used to set foreign exchange rates that resulted in an incorrect rate being applied to some of your international payment transactions. We are refunding the difference, with interest.
Any Questions?
If you have any questions about your refund please contact us on 0800 200 307 or +44 161 931 9953 if you’re calling from abroad. Calls may be recorded and they may cost more if you call from overseas. Our opening hours are between 8.00am and 5.00pm, Monday to Friday excluding UK Bank Holidays.
If you have a hearing or speech impairment, you can contact us on Text Relay number 18001 0800 200 307 if you’re in the UK. If you’re not in the UK, please ask a hearing caller to dial the international number +44 151 494 2022 to reach a relay assistant who can connect you to the Text Relay system.