Help with your payments
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Ask Cora, our digital assistant
Cora can support you with a wide range of queries 24/7 and helps to show you how to do your banking. If Cora can’t help she will pass you on to one of our colleagues who can assist you with your query.
You can usually find Cora waiting to help at the bottom right hand side of the screen, or in your mobile app by tapping on 'Help' followed by 'Message us’.
Frequently asked questions
Need more help?
Fraud and security
Are you worried about fraud, scams or a suspicious transaction? We're here to help you.
Help with the NatWest app
Help with Online Banking
Need more help? We're always here to help you with your banking. Explore all the ways you can bank with us.
App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries. Online Banking available to customers aged 11+ with a NatWest account.
Dealing with difficult times
These helpful resources can provide practical information about how to deal with change during difficult times.