Follow our customers' journeys

Greener homes retrofit project

How the project works

We've teamed up with British Gas and Worcester Bosch to cover the cost of home retrofits for nine of our customers, with co-ordination help from Quidos. We'll follow our customers through every stage of their retrofit journey - from start to finish - and we'll share it all with you here. 

Hear from our customers as their home retrofit plans come to life

We'll share our customers' experiences as they plan their improvements, when the work begins and, finally, when their home retrofits have been completed.

All stage one customer videos

See all the stage one videos on our YouTube channel.

All stage two customer videos

See all the stage two videos on our YouTube channel.

All stage three customer videos

See all the stage three videos on our YouTube channel.

Follow our customers at each stage

Stage one

Stage one: Assessment

Beginning of the assessment. This first stage will assess all our customers' homes, which are all different, by our retrofitting specialists.

Stage two

Stage two: making choices

Customers decide what improvements they want to go ahead with and the work begins.

Stage three

Stage three: improvements finished

As all the improvements are completed, find out how customers feel about the process.

What is a home retrofit?

Retrofitting means adding new technology or features to homes. It could help your home become more energy efficient and may even save you money in the long run.

It could help to:

Lower your energy bills.

Make heating your home more efficient.

Reduce the climate impact of your home.

Create a healthier place to live.

The retrofit professional's experience

From trying to reduce energy bills, to how much people typically spend, our retrofit co-ordinator shares his experiences of a market that's seeing rising demand.

Questions about the project