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Best Online Banking Provider

Winner of 2010 and 2011 Your Money Awards for Best Online Banking Provider

We’re proud to have received these awards which were judged by readers of Your Money magazine, for a service we and they believe is easy to use, secure and well supported. Your Money said:

NatWest’s slogan is 'Helpful Banking' – and that certainly holds true when it comes to its online personal banking service

The Bank’s website allows customers to do everything they could do in a branch, 24 hours a day, seven days a week. NatWest online banking allows customers to pay bills and people, keep track of accounts, order free printed statements, set up direct debits and standing orders and order a card reader via the website, whenever it suits you. You get access to online-only products, rates and services on top of the standard range. You can type in a question, any time, and receive an answer. NatWest online banking customers can also sign up for mobile banking, so you can carry out all your banking needs while you are on the hoof. The service is completely free, and security is paramount. Little wonder that 96% of NatWest’s online banking customers would recommend the service to a friend. And little wonder that it has now scooped the award of Best Online Banking Provider for the second consecutive year.

Here are some of the key benefits of online banking that go towards making it an award winning service:

2010 Your Money Awards
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    Account Summary

    Designed to make it easier to access your important information.

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    • Everything’s right where you need it
    • All your accounts in one place
    • Balance overviews or mini statements – you decide
    • Track your savings goals
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    Get an instant snapshot of one, two or more accounts.

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    • Decide which mini statements you see
    • Click to select one or many accounts
    • Just been paid? Check instantly
    • Find out which bills you’ve paid
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    Avoid queuing in branches - move money instantly between your NatWest accounts.

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    • Quickly transfer money between your accounts in just a couple of clicks
    • Transfer right now or on a date in the future
    • View, amend or cancel a scheduled transfer
    • View a list of recent transfers
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    Save time by sending your money where it's needed, the easy way.

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    • Send money to friends, family and others – where and when it suits you
    • From your credit card to your council tax, you can settle your bills without leaving your sofa
    • With Faster Payments most payments arrive at the payee's account almost immediately
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    Online statements

    Choose to receive your statements online – no fuss, no mess and we do the filing for you.

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    • Fraudsters like paper statements, without them it's more difficult to steal your identity
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    Transaction Search

    Stay on top of your finances.

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    • Keep tabs on your transactional history going back up to seven years
    • View and search your transactions by type, date, description or amount
    • Download your transactions for use in software like Microsoft Money or a spreadsheet like Excel
  • Online banking (7 of 9)

    Set up and track savings goals

    New kitchen? Dream holiday? Get help towards your goal.

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    • It's easy to set a goal: whatever you're saving for
    • Track progress against your target
    • Link your goal to an existing or new account
    • Play with different scenarios to see the impact on your savings
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    Make no mistake – we take your security very seriously indeed.

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    • Do more and stay safe with our Card-Reader – added security for certain transactions
    • We provide free security software called Rapport to protect you from online fraud
    • Mobile text alerts warn you of any unusual activity on your account
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    Help 24x7

    Need help with online banking? Just ask.

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    • 24 hour service – we’re here when you need us
    • See how to use our new features
    • Stuck paying a bill? See how it’s done
    • Your Card-Reader explained

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