Depending on your particular situation, your credit file may be affected by missed or late payments on your loan or credit card – or if you’re continuously overdrawn beyond your agreed overdraft.
The info we report to credit reference agencies will vary depending on your payment history or if you’ve made a repayment plan with us which you’re sticking to. If you haven’t made a contractual or repayment arrangement, then a missed payment may be registered on your credit file. See our credit scoring guide to find out more.
To get up-to-date information on your credit report please refer to one of the three main agencies in the UK: Equifax, Experian or TransUnion.
A missed payment can impact you now and for up to six years, so we urge you to get in touch with us to understand your current position. You can talk to us straight away by using the 'Chat to Cora' button (bottom, right of this webpage) and typing ‘Struggling with overdraft’ to get the conversation started. Or you can reach us through your mobile app – tap ‘Help’ to message us and chat to Cora.
If you’re struggling to keep up with your payment and you’re in financial difficulty, you’ll find lots of help and advice in our money worries portal.
You may also like to get some free, independent advice. There are lots of debt advice organisations and charities out there who offer free, confidential support. They can work with you to create a personalised action plan to help you get back on track.
We’re partnered with one of these organisations: PayPlan, whose friendly service is completely free of charge. You can call them on 0800 280 2816 (Relay UK 18001 0800 280 2816) or get instant debt advice online.