How this page can help you
Get wise to refund scams
One example of social engineering is where criminals convince you to approve payments you didn’t make by tricking you into sharing information to action a fake refund. Watch our video showing how this can happen so that you know what to look out for.
Things to look out for with social engineering
Suspiciously tempting offers
Scammers appeal to people's interest in a bargain or free item. They'll often ask for your bank details to send an item that never arrives.
Direct messages on social media
Fraudsters can hack into your friends accounts pretending to be them and attempt to take personal information from you.
Emails, attachments and text messages
Aimed at creating a sense of urgency, curiosity or fear. Fraudsters then ask you to reveal sensitive information by clicking on links to malicious websites, or opening attachments that contain malware.
Impersonating people with authority
Fraudsters usually starts by building trust with you pretending to be a co-worker, police, bank and even HMRC, asking you to confirm your identity. Through which they take your personal data.
Being told your device is infected with malware
This could be a call, text and even popup banners appearing on websites, being prompted to install software containing malware that can be used to steel your personal data.