Fraud guide

Fake telephone calls

What are they

Telephone scams are where criminals will call and encourage you to give them your personal details, such as your card, PIN, Mobile Banking App activation/passcodes or card reader codes.

What to look out for

You receive an urgent request for your personal or financial information, to make a payment or move money.

Information Message

They may pressure you to rush causing a level of panic.

Information Message

You are asked to install software which can give criminals access to your phone or computer screen to access your personal details. 

Information Message

How to protect yourself

  1. 01

    Your bank or the police will never ask you to transfer money to a safe account or ask for your full PIN, password or passcode.

  2. 02

    If you are unsure whether a call in genuine, hang up and call back using a trusted number.

  3. 03

    Take your time. Don't be rushed on a call into giving out personal details or making sudden payments.

  4. 04

    Tell us straight away if you've given any details out or think you may be the victim of fraud or a scam.

  5. 05

    Register for biometrics within the app  as an extra level of security which helps to protect you against fraud.

What to do if you get caught out

If you think you’ve been targeted by criminals, report it. Call the bank using the number on the back of your card, or from the numbers on our website. You can also dial 159 to be connected securely to your bank.