Fraud guide

Fake telephone calls

What are they

Telephone scams are where criminals will call and encourage you to give them your personal details, such as your card, PIN, Mobile Banking App activation/passcodes or card reader codes.

What to look out for

You receive an urgent request for your personal or financial information, to make a payment or move money.

They may pressure you to rush causing a level of panic.

You are asked to install software which can give criminals access to your phone or computer screen to access your personal details. 

How to protect yourself

  1. 01

    Your bank or the police will never ask you to transfer money to a safe account or ask for your full PIN, password or passcode.

  2. 02

    If you are unsure whether a call in genuine, hang up and call back using a trusted number.

  3. 03

    Take your time. Don't be rushed on a call into giving out personal details or making sudden payments.

  4. 04

    Tell us straight away if you've given any details out or think you may be the victim of fraud or a scam.

  5. 05

    Register for biometrics within the app  as an extra level of security which helps to protect you against fraud.

How to protect yourself

  • Take your time.  Don't be rushed into giving out personal details or making sudden payments 
  • Be careful what you're sharing on social media.  Criminals can use your posts as a gateway to your data 
  • Keep your personal documents safe.  Use a shredder if throwing documents away 
  • Don’t give anyone remote access to your computer or install any software to your devices following a cold call or unsolicited message
  • Register for  biometrics within the app as an extra level of security which helps to protect you against fraud

Protect yourself and others – visit our Security Centre to find out more.

Biometric Approval is available to eligible mobile app customers aged 16 or over.

What to do if you get caught out

If you think you’ve been targeted by criminals, report it. Call the bank using the number on the back of your card, or from the numbers on our website. You can also dial 159 to be connected securely to your bank.