Text fraud

Fraudsters can text you pretending to be a trusted organisation, such as a bank, a government department, or Royal Mail. Follow these tips to stay safe.

1. Check the sender: be wary of sudden text messages from unknown senders. Ignore suspicious texts and block the number. Forward any suspicious texts to us at 88355, standard network rates apply.
2. Avoid clicking links: don’t click links or download files from sudden text messages. Especially if they claim to be from the bank, a government agency, delivery company or service provider. These links may lead to fake websites that steal your info.
3. Verify transactions: fraudsters can claim that there was a purchase, transaction or suspicious activity on your bank account. Check this in your mobile app or call the number on the back of your card.
4. Protect your personal information: don’t share bank account details, passwords, or One Time Passcodes. Genuine organisations will not request this type of information through texts.
5. Stay informed: stay up to date on the latest scams by visiting My Security Profile in the help section of your mobile app.