Your Sainsbury's Bank credit card

Yes. You’ll be able to continue to use your Sainsbury’s Bank credit card until you are issued with a new NatWest branded card.

No, we won’t be issuing customers with new credit cards immediately. You can continue to use your Sainsbury’s Bank credit card. There will be no change to the card number.

You’ll need to let them know that NatWest will be the provider of their credit card going forward and that their existing credit card can be used in the same way. 

You won’t be able to repay your credit card balances with a debit card or by phone unless you make a payment from an existing NatWest, Royal Bank of Scotland or Ulster Bank Northern Ireland current account.

There are alternative ways you’ll be able to repay your credit card, including paying by direct debit, using our Online Banking or mobile app, at your local NatWest Group branch, by post or using another bank’s online or telephone banking services.

Lost or damaged

You can report your credit card as lost or damaged via the mobile app or Online Banking.

Once you've reported your card as lost or damaged, a replacement card will be sent to you within five working days.

Report your card

Or call us on 0345  366 7005 

Lines are open Monday to Friday 8am to 6pm

 

Stolen credit cards

If you think your credit card - or any of your card details - may have been stolen, you should report it to us to avoid the possibility of fraud.

Call us as soon as possible on:

0370 600 0459
(overseas +44 1268 500 813)
Relay UK: 18001 0370 333 9092

Open 24 hours a day. Calls may be recorded.

App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries. Online Banking available to customers aged 11+ with a NatWest account.

You’ll still be able to collect, redeem and benefit from Nectar points as you do today. Find out more here