Welcome to our Sainsbury's Bank transfer scheme hub

We became the data controller for your personal data from 1 May 2025 and are responsible for keeping your personal data safe and in compliance with applicable law. 

If you have a Data Subject Access Request (DSAR) please contact NatWest. 

For more information about how NatWest processes customer personal data, please see our Privacy Notice

We’ll send you any marketing communications based on the marketing permissions you provided to Sainsbury’s Bank and, if applicable, the Sainsbury’s Group before 1 May 2025. If you’ve provided marketing permissions for the same marketing purpose(s) to Sainsbury’s Bank and NatWest, we’ll use the permissions you gave us, even if it’s different to what you gave to Sainsbury’s Bank.

NatWest will ask you to let us know how to contact you, this includes if you’d like to receive marketing communications. 

Yes. We wrote to you telling you about any changes to your credit cards, loans, and savings accounts earlier this year. 

You’ll still be able to continue collecting Nectar Points, redeeming points and benefiting from the rewards made available via the Nectar loyalty scheme as you do today.

Any arrangements for additional support you had in place were transferred when your account moved to us.

The support needs you have will be recorded through the our Banking My Way service – you can find out more about at ‘Banking Your Way’.

Get more information on the broader support we offer at ‘Help for Every Situation’

Yes. You’ll be able to continue to use your Sainsbury’s Bank credit card until you are issued with a new NatWest branded card.

Any Direct Debit you set up with Sainsbury’s Bank has automatically moved over to NatWest and you continue to be covered by the Direct Debit Guarantee. The only change you'll notice is that your bank statement will now show the Direct Debit name as NatWest Bank Plc instead of Sainsbury's Bank Plc

Now that your Sainsbury’s Bank account(s) have moved to NatWest,  you can register for online banking and our mobile app through our standard process for new customers here.

Before you register, you’ll need to have a few things to hand:

• Your name, date of birth and postcode
• Your card number, or account number and sort code

If you also have your mobile handy, that should make things even quicker as we’ll send you a new activation code to register. If we don’t have your mobile number, we’ll need to send you this new code by post. 

Now that your account(s) have moved to NatWest, you’ll no longer have access to the Sainsbury’s Bank mobile app and online banking. 

If you already use the NatWest mobile app and online banking, there’s nothing you need to do. Your Sainsbury’s Bank account(s) were automatically added when they moved on to our systems.

If you don’t already bank with us, you should have received an invitation to register for our online banking and mobile app; this was sent via email or post.

If you don’t have access to this, you can register for online banking and our mobile app through our standard process for new customers here.

Firstly, please check your inbox (including any junk folders) to ensure you haven’t missed an email we sent you with instructions on how to pre-register for online banking and our mobile app.

• If you have received the digital enrolment email or letter, please follow the instructions provided to complete your registration.
• If you haven’t already received the email, you can disregard the activation code and register for online banking and our mobile app through our standard process for new customers here.

If you haven’t received your activation code yet, please check both your text messages and your post. If it still hasn’t arrived, you can register for online banking and our mobile app through our standard process for new customers here.

If you don’t already bank with us, you should have received an invitation to register for our online banking and mobile app; this was sent to you via email or letter.

No, you must register for online banking first before registering for the mobile app.

If you already bank with NatWest, you can register your new account(s) using your new NatWest customer number provided in the email and an activation code, which you’ll receive either by text or by post.

Now that your account(s) have moved on to NatWest systems, call us on 0345 366 7006 and we’ll update your online banking profile to show all your NatWest accounts in one place. 

No, registration is optional however it’s a simple way to manage your money. If you prefer not to set up online banking and mobile app, you can bank with us through the NatWest 24/7 digital assistant Cora, by telephone or in branch.

You can register and use the NatWest mobile app and online banking using a compatible iOS and Android mobile device or tablet.

You only need to register once. If you’ve already registered, all your accounts should appear in your online banking and mobile app. 

If there’s a Power of Attorney (POA) noted on your account, please note that the POA will get their own customer number which they can use to register for our online banking and mobile app.

Your account(s) have moved to NatWest systems so you should have full functionality. If this is not the case, please call us on 0345 366 7006.