Welcome to our Sainsbury's Bank support hub

To set up a Direct Debit using the app, go to the app and click on your credit card account. Tap 'Pay my card' and then 'Set up Direct Debit'. ​

​If you're using Online Banking,  go to 'Cards' from the main menu and select your credit card. You then need to select 'Set up a direct debit' from the 'Manage my card' menu. ​

​You can choose whether to pay the minimum payment, a fixed amount or the whole balance each month. Whatever suits you best.

Link your credit card with your Nectar points to collect points on credit card spend. If you're using the app, simply tap on your credit card account in the main screen of your app, then tap ‘Link your Nectar account’ to get started.

If you're using Online Banking, log in, find your credit card account and click ‘Link your Nectar account’.

Yes. We wrote to you telling you about any changes to your credit cards, loans, and savings accounts last year.

You’ll still be able to continue collecting Nectar Points, redeeming points and benefiting from the rewards made available via the Nectar loyalty scheme as you do today.

We became the data controller for your personal data from 1 May 2025 and are responsible for keeping your personal data safe and in compliance with applicable law.

If you have a Data Subject Access Request (DSAR) please contact NatWest.

For more information about how NatWest processes customer personal data, please see our Privacy Notice.

We’ll send you any marketing communications based on the marketing permissions you provided to Sainsbury’s Bank and, if applicable, the Sainsbury’s Group before 1 May 2025. If you’ve provided marketing permissions for the same marketing purpose(s) to Sainsbury’s Bank and NatWest, we’ll use the permissions you gave us, even if it’s different to what you gave to Sainsbury’s Bank.

NatWest will ask you to let us know how to contact you, this includes if you’d like to receive marketing communications.