Return of funds form

Return of funds form opening

We've included guidance and frequently asked questions (FAQs) below to explain how the Return of Funds process works.

How does the Return of Funds process work?

First, we’ll need you to complete a Return of Funds form to tell us where you’d like your money to be sent. You can download the Return of Funds form. It will need to be posted or emailed back to us using the details on the form.

Once we’ve checked that the form has been completed correctly, we’ll need to confirm that the request is coming from you using our security partner, Mitek.

How do I use Mitek?

Mitek is the simplest and quickest way to confirm your identity with no additional cost.

Once we’ve received your completed Return of Funds form, we’ll send you an email and/or text message with a link to Mitek. Just click on the link to start the process. If you haven’t received your link, please email us at returnfunds@natwest.com or call us on 0800 046 1631.

Mitek will guide you through the process of scanning your ID documents and you’ll be asked to take a “selfie” to confirm your identity.

Please note: Where more than one signature is required (e.g., joint account, entity etc.), each signatory will need to complete the Mitek process individually.

What if I don’t want to use digital verification?

Mitek is the simplest and quickest way to confirm your identity with no additional cost. If you need any support using Mitek, please get in touch. You can email us at returnfunds@natwest.com or call us on 0800 046 1631.

If you would prefer not to use Mitek, you can provide certified copies of your ID by post or email.

I want to get my money back without using Mitek. What do I need to provide?

In addition to a completed Return of Funds form, you’ll also need to send us a certified copy of the relevant documents from the list below to help us confirm your identity.

Proof of Identity (one of the below)

Passport
UK driving licence (full or provisional)
EU/EEA photo card driving licence
EU/EEA national ID card (if applicable)

Who can certify my document?

Your documents will need to be certified by a professional as part of the verification process. The people listed below can certify your documents:

a branch colleague in any NatWest/RBS/Ulster Bank NI branch
a lawyer, solicitor or notary public who is a member of a recognised professional body
a chartered accountant who is a member of a recognised professional body

Please remember your certifier’s contact details should be available on the Internet.

What does the certifier need to do?

Photocopies must be certified on each page with the wording: 'Certified as a true copy of the original as seen by me' (or a statement with the same intended meaning).
Photocopies must be signed and dated by the certifier.
The certifier should record their full name, signature, their position, the name of their firm, their location, their contact details, and the date on the photocopies.
For copies of photo ID, please ensure they are certified with the wording: 'true likeness’.
If your original documentation is not in English, a certified translation will also need to be provided.

How do I send my documents?

Please send certified copies of your documents to returnfunds@natwest.com or if returning by post, to:

The Return of Funds Team

Floor 4

1 Spinningfields Square

Manchester

M3 3AP

How long will it take?

Once we receive your complete paperwork and the appropriate identification, the process should take no longer than 28 days.

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Return of Funds form