How long will my account take to open?

New customer

If you have applied for a current account or an instant saving account online and this is your first account with us the process may take up to 10 days dependent upon the identification you provide whilst applying.

Existing customer

If you have applied for a current account or an instant saving account online and you already have an existing account with us, then your new account should be open within one working day.

For any further information please contact:

General enquiries

Application support

For Current or Savings accounts

We offer 24/7 application support online via Cora, our digital assistant, and our friendly webchat team. Simply click the Cora button below and ask 'help with my account application' and select the current or savings account.

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.

You can also do this in the mobile app by tapping 'Help' on the homescreen, followed by "Chat to Cora".

NatWest application helpdesk (Loans, Overdrafts or Credit Cards)

NatWest application helpdesk
0345 3030 299
Relay UK: 18001 0345 3030 299
Open Monday to Friday 9am - 5pm, closed Sat-Sun.
(Opening hours may vary on public holidays)
Calls may be recorded.

Loan or Overdraft - option 3
Credit Card - option 4

Loan enquiries

NatWest Lending
03457 888 444
overseas: +44 3457 888 444
Relay UK: 18001 03457 888 444
Calls may be recorded.

Credit card enquiries

Card services
You can contact our credit card team on:
0370 333 9091 (overseas +44 1268 508 018)
Relay UK: 18001 0370 907 0010
Accessibility information (opens in a new window).
Open 24 hours a day.
Calls may be recorded.
Call charge information.