On this page
Self-help tools
Download the app
- On your mobile or tablet, go to the App Store if using Apple or Google Play if using Android
- Search for 'NatWest Mobile Banking'
- Tap to download the app
App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.
How the gambling block works
Setting up the gambling block couldn't be simpler. Follow these three easy steps and you're good to go.
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01
Within the mobile app, choose your account and select 'Manage my card' from the list of options.
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02
Select 'Card payment controls' from the options on the screen.
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03
Then hit the ‘Gambling’ toggle to turn it off.
Frequently asked questions
Gambling support
GamCare operate the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling across England, Scotland and Wales.The Helpline is open 24 hours every day on Freephone 0808 8020 133 or via Live Chat.
Mind provide advice and support for anyone experiencing problems with mental health, plus access to a range of resources and services.
Samaritans will listen and chat through whatever you need to talk about, judgement-free – available 24/7 over the phone, face-to-face or online. Call 116 123 or visit samaritans.org.
Help with your finances
Citizens Advice give free, confidential information and advice to assist people with money, legal, consumer and other problems.
PayPlan’s supportive, non-judgemental team of advisers help thousands of people beat their debts every year, and treat all of their calls with the strictest confidence. They also offer free live chat and email support for immediate help. Call 0800 280 2816 or visit payplan.com for more information.
StepChange debt charity offer free personalised debt advice tailored to individual situations – available online or over the phone. Call 0800 138 1111 or visit stepchange.org.
Business Debtline is a charity giving free debt advice to small businesses and self-employed people. Call to speak to an adviser on 0800 197 6026 or visit businessdebtline.org.
Shelter provide expert housing advisers online, by telephone or in person. Call 0808 800 4444 or visit shelter.org.uk.
By phone
Contact customer support team on 03457 888 444 (Relay UK: 18001 03457 888 444). Lines are open 8am -8pm, 7 days a week.
In branch
Find your nearest NatWest branch, where you can speak to a member of our team.