Why can't I see details of an international payment payee previously used?

Any international payment payee details are removed from your list of payees in Online Banking if you have not made an international payment to them within the previous 19 months.

You will will need to set up the payee's international payment details as a new payee after having re-confirmed the payees bank details.

For further guidance, please view How do I set up an international payee?