Some of my accounts do not appear on my Online Banking list, why is this?

There are a few reasons why some accounts may not show in your Online Banking list:

 

Complex account types

Certain accounts, such as some loans and mortgages, are not yet available through  Online Banking . We’re working to add more accounts and services online. Updates will be shared in the Service Information section on the login page.

 

Account previously visible but now missing

If your account was showing online but is no longer visible, there may be an issue with your account. In this case:

Contact your nearest branch to discuss the issue. Once resolved, the account should appear online again.

 

NatWest branch locator
Find your nearest branch using our branch locator.