How do I find out the exchange rate when I send an international payment online or using the mobile app?

You will receive a guaranteed rate when making a payment via the mobile app or Online Banking.

In the event the rates system is unavailable, the payment is future dated or the payment is initiated after the cut off time, then you will receive an indicative rate. This is due to a delay between the date and time the payment transaction is made and the date and time the payment transaction is processed by NatWest, the actual rate used on your payment may differ because the rate is set when your payment is processed.