Can I swap my mobile phone insurance to cover a new phone?
Yes. You don't have to tell us you have changed your phone but to make a claim we will ask you for your IMEI number. We still recommend that you update your registration with your new phone though, so we have your IMEI number on record and if you need to claim it will be quicker. You will need to register the phone prior to making a claim.
You can register your phone or update your existing phone details online on the Membership Services(opens in a new window) page.
To find out more about your mobile phone insurance visit your dedicated account page:
- Silver accounts(opens in a new window)
- Platinum accounts(opens in a new window)
- Black accounts(opens in a new window)
You can register your phone or update your existing phone details or make a claim by contacting Membership Services.
To register your phone or make a claim
Sign in online(opens in a new window) or call us.
Select Silver / Reward Silver: 0345 601 5219
overseas: +44 2392 664 912
Select Platinum / Reward Platinum: 0345 609 0453
overseas: +44 2392 668 650
Black / Reward Black: 0345 601 7188
overseas: +44 2392 660 340
Relay UK: 18001 0345 600 0512
Open Monday to Friday 8am - 8pm, Saturday 9am - 6pm, Sunday 10am - 5pm and bank holidays 10am - 6pm (closed on Christmas day).
