Are my login details the same for Online Banking and Telephone Banking?
Yes, whether you registered for Online Banking or Telephone Banking, your login details are the same.
Here are some reminders which you may find helpful:
Your Customer Number
This has up to 10 digits starting with your date of birth (DDMMYY) and then your unique number (up to 4 digits) which identifies you to the bank.
Your Online Banking and Telephone Banking PIN
This is a 4 digit number which you will have chosen when you registered for Online Banking or Telephone Banking. It could be different to the numbers that you use with your Debit or Credit Cards.
Your Online Banking and Telephone Banking password
You will have chosen a password when you registered for Online Banking or Telephone Banking. It will have between 6 and 20 characters, and must include at least one letter and one number.
If you're still not sure, but have an active debit card and know your account details, you should be able to log in to Online Banking within a few minutes by answering some questions on our re-register for Online Banking (opens in a new window) form.
