Online banking won't accept the PIN or password I'm entering

Your Online Banking PIN and password must meet the following:

PIN criteria

 

Your PIN must have four digits. To keep it secure, we won't accept:

• Numbers in an ascending or descending order, for example 1234 or 7654
• The same number three or four times in a row for example 1222 or 7777

 

Password criteria

 

Your password needs to be between 8 and 20 characters with both letters and numbers, with no spaces, symbols or special characters.

In addition, please ensure that you follow the guidance below to keep your password secure:

• Avoid using dictionary words, names, or other easily guessable information
• Don't use common patterns like "qwerty" or "1234"
• Consider using a phrase or sentence with a few modifications, like replacing letters with numbers

Please remember your PIN and password will be used with both online banking and telephone banking.

How do I change my pin or password?