What is a Subject Access Request?

You have the right to ask an organisation whether or not they are using or storing your personal information. You can also ask them for copies of your personal information, verbally or in writing.

This is called the right of access and is commonly known as making a subject access request or SAR.

How we get your information and what we use it for

Your information helps protect you and us from fraud. It also helps us check it’s really you. We may also ask you to consider using other identification methods like biometrics (your fingerprint or voice).

Accessing your data

When you request a SAR we will provide you with any of your personal data that we are processing.  The more specific you are about what you are looking for the more quickly and effectively we can respond to your request.

Examples of personal information that you can request:

  • The contact information we hold on file for you
  • Copies of documents used to identify you when you opened your account
  • Application forms
  • Complaints or Customer Service notes
  • Correspondence that we have sent to you, and your historic communications with the Bank
  • Telephone call recordings

In some situations a SAR is not the best way for you to request access to your data.  For these items there is a better way in which to receive the information you require:

Before you submit your Subject Access Request

A subject access request is not a document retrieval process and should not be used as a substitute for legal discovery. It is for the provision of personal data only.

A subject access request does not provide the following:

Submitting a request

If you wish to submit a Subject Access Request, please click the button below. We will ask you for some of your details, which we require in order to progress your request.