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Supporting you with each step

Helping you bank at home using Online Banking

How Online Banking can help

Payments

Move money between your accounts, pay bills, friends and family and more. Criteria applies

Control

Set up weekly balance alerts, Act Now Alerts, Arranged overdraft alerts and more

Support

Chat to Cora, our digital assistant, she's available 24/7 for any queries you may have

De-clutter

Reduce paper waste and clutter by switching to paperless statements and letters

How to set up Online Banking

Our step by step guides are here to make it easy for you to register for and start using Online Banking Edit to place text content in this section.

How to register for Online Banking

  1. Go to 'Set up Online Banking' and start by letting us know if you are a Personal, Business or Credit card customer. Enter your personal and account details. If you don't have your debit card details, just leave this blank and tap 'Next'.
  2. We’ll then show you your unique customer number. It's used for logging into Online Banking, registering for the app and when you call us.
  3. For security, we will send you a one time passcode to the mobile number we hold on file to verify your details. If your mobile number is incorrect, missing or you don't receive a code, you can request for it to be sent by post.
  4. After you enter and verify your activation code, the final step is to choose your memorable PIN and password which you will use to log in. We will never ask you for your full PIN or password after this point.
     

After you choose your PIN and password you can now log in to Online Banking.

How to log in and check your balance

Once you are registered for Online Banking simply log in and you will be shown your account summary screen.  

From here you will see an overview of your accounts showing Today's balance and your available balance.

To see recent transaction just click on an account and it will expand to show you a list of recent transactions including pending transactions.

Why is Today's balance different to available balance?

Forgotten your log in details

Forgotten your log in details? No problem. Watch our video showing the simple process to get you back up and running.

Register for Online Banking

Watch our quick video for step by step instructions to help you get registered for Online Banking.

How to videos

Quick videos guides to help you bank at home using Online Banking

Card Reader

When you register for Online Banking a card reader will automatically be sent to you and should arrive within 7 working days.

 

When you receive your first card reader you will need to enable it before you can start using it.

 

If you have previously enabled your card reader then you shouldn’t need to enable it again.

 

Should you need to order a replacement card reader this can be done through Online Banking, please allow up to 7 working days for the card reader to reach you.

Enable your card reader

Once you have your card reader you will need to enable it.

How to order a card reader

To order a replacement card reader watch the below video or read our step-by-step guide.

Make payments and transfers in Online Banking

You can make a range of payments easily and securely with Online Banking. The most common payments are payments to someone you have paid before, new payments and transfers between your NatWest accounts.

 

Find out how you can make these payments from Online Banking.

Pay someone you have paid before

How to send money to someone you have paid before.

How to make a new payment

Find out how to make a payment to someone new.

Make a transfer

There are two ways you can do this:

Option 1

To make an immediate transfer, you can use the 'Quick Transfer' box to the left of the 'Account summary' page.

Option 2

To make an immediate transfer or one which is scheduled to go later, Select 'Payments and transfers' then select 'Make a payment or transfer' and follow the on-screen instructions.

Manage your regular payments

Through Online Banking you can easily manage all your standing orders and Direct Debits. You have full control to view, create and cancel these regular payments from the comfort of home. 

View and cancel a standing order

Using Online Banking you can easily view all your existing standing orders and cancel the ones you no longer need.

Create a new standing order

With Online Banking you have full control to set up your own standing orders. Set the amount, frequency and when you want it to end.

View or cancel a Direct Debits

Did you know you can view all your Direct Debits using Online Banking? If you have agreed with a company to stop a Direct Debit you can even cancel it from within Online Banking.

Manage your statements

You can view up to seven years' worth of account statements in Online Banking.

Download your bank statements

Download, save and print a PDF version of your statements with Online Banking.

Want to experience a quicker way to bank?