What to expect when visiting a branch
At the moment, social distancing is in place in our branches to help keep our customers safe. This means that there may be queues at our branches, and it might take a bit longer for you to be served. Read on to find out all the ways you can save time and stay safe by doing your banking at home.
To help you avoid queuing, see what you can do in the NatWest app and Online Banking
- App available to customers aged 11+ with a compatible iOS or Android device and a UK or international mobile number in specific countries
- Online Banking available to customers aged 11+ with a NatWest account
See how easy it is to use your app for banking
How to register for the app
Get the NatWest app in minutes and join over 5 Million other customers. Our videos and step-by-step guide make it even easier to get yourself up and running with the app.
What can you do in a branch?
If you need to pay in cash or a cheque, please visit a branch or your nearest post office. You may be asked to use our automated services in the branch to pay in cash and cheques.
For large cash transactions, see our updated guidance