Making a payment

Open your Mobile App and tap 'Payments' at the bottom of the screen then tap 'Send money':

• Tap 'Make a payment' and choose 'Pay someone new'.
• Tell us if you're paying a person or a business.
• Enter their details and add a reference if needed.
• Check everything looks right and enter the amount.
• Confirm the payment using biometrics.

Paying them regularly? Add them as a 'Favourite payee' and skip a few taps next time.

Open the Mobile App and head to 'Payments' and tap 'Send Money'.

• Tap 'Make a payment'.
• Pick the payee you want to pay.
• Enter the amount and add a reference if you'd like.
• Tap 'Continue' and confirm.

Paying them regularly? Add them as a 'Favourite payee' and skip a few taps next time.

Daily payment limits: 

• For Retail customers your daily limit will set at £20,000.
• For Premier customers your daily limit will set at £50,000.

High Value Payments

Both Retail and Premier customers can make a one off High Value Payment of up-to £250,000. 

This does have additional limits of 1 payment per day, 2 in 7 days and 4 in 28 days.

Open the Mobile App.

• Tap ‘Payments’ at the bottom of your home screen.
• Tap the 3 dots in the top right of the screen.
• Tap 'Payment controls' then 'Payment limits'.
• Choose the payment limit you want to change.
• Select your new limit amount.
• Select Next to continue.
• Review your changes and, if correct, *confirm using biometric approval. 
• Once approved, you'll see a confirmation screen showing your new payment limit.

You're all set and can continue making payments using your updated limit.

*Not set up with biometrics? You can still change your payment limits in Online Banking using a card reader. If you're lowering your limits, the change can be made without any additional approval.

Log in to Online Banking.

• Select 'Make a payment'.
• Under Payments and transfers, scroll down and select 'Manage payment limits'.
• Choose the payment limit you want to change.
• Select your new limit amount.
• Select 'Next' to continue.
• Review your changes and, if correct, *confirm using biometric approval in the NatWest app. Follow the on-screen instructions.
• Once approved, you'll see a confirmation screen showing your new payment limit.

You're all set and can continue making payments using your updated limit.

*Not set up with biometrics? You can still change your payment limits in Online Banking using a card reader. If you're lowering your limits, the change can be made without any additional approval.