A central place for payments

Bringing payments to the front and centre of the mobile app 

You can access all of the payment features simply by tapping the 'Payments' icon at the bottom of your NatWest banking app, making it quicker and easier to send, request and transfer money and manage your payments. 


Regular payments

View and manage your Direct Debits and standing orders.

Send money

Make a payment easily, without the need for bank details.

Request money

Ask someone for money you're owed by link or QR code.

An intro to payments

Make effortless payments

We have changed the way you access all things payments related.

By clicking the payments icon at the bottom of the navigation bar you will be able to access all your payment options in one place.


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What are the payment options?

Your options are grouped into 'Send money', 'Transfer money', 'Request money', 'Regular payments', 'Payment settings' and 'Security profile', just select the option you want and follow the screens.  

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We have brought together all your payment features in one place to make it simple and easy to locate the payment option you require.​

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Payments step-by-step guide

Familiarise yourself with how to use the payments feature with this helpful guide.

Step 1

Open the NatWest banking app and select the ‘Payments’ icon at the bottom of your screen.

You can select any of the following  options: 'Send money', to make payments; 'Transfer money', for making transfers; 'Request money’, where you can make a request to receive money; 'Regular payments' for Direct Debits and standing orders and you can manage and view your ‘Payment settings' and 'Security Profile'. 

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Step 2

Make sure the account displayed at the top of the screen is the account you would like to send the payment or transfer from.

At any time you can change this account simply by swiping to your preferred account.


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Step 3

On the payments home page, you can select the ‘Send money’ option which will allow you to make payments, or the 'Transfer money' option which will allow you to transfer money between your accounts.

You can also send money internationally (fees may apply). 

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Step 4

If you navigate back to the payments home page you will find an option called ‘Request money’. Once you click this option, you will be able to ask for a payment.

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Step 5

Head back to the payments home page, where you can select 'Regular payments', here you can view and manage Direct Debits and standing orders.

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Step 6

Go back to the payments home page again and select the ‘Payment settings’ option. You can view your settings such as your payment limits or manage your scheduled payments.

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Payment options

Send money

Transferring money and making payments has never been easier 

Click on the 'Payments' icon at the bottom of the navigation bar, select  ‘Transfer money’ to move money between your accounts or if sending a payment select ‘Send money’ and then ‘Make a payment’.​ ​Make it even easier to pay your frequent payees by adding them to your favourite payee list.

Sending money abroad to family and friends is simple 

The payments home page is now the new base for making international payments. It's easy to send money abroad, all you need to do is select 'Send money' from the 'Payments' icon and then 'Send money abroad'. 

Request money

You can request money from friends and family

​It’s fast, settle payments quickly so you’re not out of pocket.​ It’s simple, get paid back from friends and family in a few easy steps.​ It’s safe, no need to share your account details. Requests can be made from eligible current accounts only. £250 limit per request. Paying bank criteria and limits may apply.

Regular payments

Keep up with Direct Debits and standing orders

You can view and manage your Direct Debits and standing orders by selecting the 'Regular payments' option in the payments home page and then selecting either 'Direct Debits' or 'Standing Orders'. 

Payment settings

Make it easier to find your favourite payees

To access your payees quickly, simply tap 'Add', select your payee and 'Add to favourites' and they will be pinned at the top of your 'Payments' home page. 

Do you know your limits?   

See how much you can pay with the 'Payment Limits' option. 
Video step by step guide to how to add a payee as a favourite

Quicker payments with favourite payees

You can now add your frequently used payees as a favourite in the 'Payments' home page.

From here, you can then view, send or request money and manage your favourite payees quickly.

Want to personalise your favourite payee? Tap the pencil icon to add a picture, making it even easier to find them.

Make payments effortless with the NatWest app

You can download the NatWest Banking app in four easy steps. 

1. Open your mobile or tablet.

2. Select the App Store or Google Play store. 

3. Type in 'NatWest Mobile Banking'. 

4. Tap 'Get' to install. 

Is there anything else we can help you with?