Change your account names
App available to personal and business banking customers aged 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries.
Online Banking available to customers aged 11+ with a NatWest account.
Changes to this service
To help protect you from fraudsters we have turned off the account nickname functionality within Mobile and Online Banking until further notice. Please accept our apologies for any inconvenience this may cause. If your account nickname has been changed and it wasn’t you who requested this then this is fraud and you should contact us immediately.
We’ll never contact you unexpectedly and ask you to move money to another account or provide your security details. For more information and support please visit our security centre.